Relocation Project Manager at JLL (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

We are currently seeking a Relocation Project Manager to join our Project and Development Services team. Our team's priorities are:

Project Administration and Reporting
  • Set up project files, folders, and templates at start of project, using Best Practices; maintain the folder throughout the project
  • Develop and maintain project specific reporting to client
  • Maintain records in a manner that protects client and JLL confidentiality
  • Keep track of project hours and forecast utilization relative to assignment
  • Complete JLL internal and client project close-out

Move/Project Management
  • Plan and manage successfully relocations up to 1,000 people
  • Manage the majority of a project by self and/or supervise additional staff
  • Ensure client satisfaction throughout the relocation management process
  • Ensure all relocation management activities are performed in a manner consistent with documented processes and in accordance with the client's and JLL's policies and procedures
  • Develop and implement relocation project plan, schedule and budget through collaboration with the facility, project and construction managers and adhere to it
  • Develop and maintain project schedule in client's preferred format
  • Perform data input into the CAFM system to maintain occupancy information
  • Ensure data accuracy within move management and CAFM systems
  • Ensure compliance with all key performance indicators
  • Meet assigned financial targets
  • Receive and process client move requests
  • Provide a single point of contact for all move management activities
  • Participate in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
  • Establish relocation project goals and objectives, making changes where necessary to ensure desired project results
  • Prepare/update project status reports, review invoices and ensure timely payment, update tracking reports and maintain files for due diligence and financials.
  • Prepare various RFP's & level for vendor and contractor services for the complete project.
  • Procure and manage move labor, including vendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractor
  • Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
  • Incorporate "best practices" into relocation projects
  • Initiate and manage meetings to review move schedules with move vendors and key stakeholders;
  • Manage supporting suppliers (technology, telephony, furniture, etc.)
  • Evaluate vendors to ensure compliance with the standards of performance
  • Ensure all project initiation, execution and closeout documentation are complete
  • Manage work order and small project management, including but not limited to furniture reconfigurations and space enhancements
  • Coordinate with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicate those dates (via E-mail, project schedule, WCR System notification, etc.);
  • Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
  • Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.
  • Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues.

Client Communication and Management
  • Understand client protocols and develop communication appropriate to the client environment
  • Communicate actively during meetings and other project related speaking situations with a focus on delivering the project on-time, on budget and meeting the clients expectations
  • Manage written documentation and ensure that all deliverables are accurate and on schedule
  • Project confidence and reinforce client trust in the skills and knowledge of the team
  • Maintain an understanding of concerns and challenges facing the client and end-user and assist in reducing stress level caused by change and upcoming relocation

People Management, Leadership, and Teamwork
  • Work independently; anticipate upcoming required project tasks and initiate activities for self and others
  • Lead and/or contribute in an internal activity or group focused on improvement of specialty skill or knowledge
  • Guide JLL Relocation project team with constructive feedback on project deliverables
  • Exhibit enthusiasm and positive attitude with clients and peers

Business Development
  • Be directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships.
  • Function as a subject matter expert for a specific product or service.
  • Be able to communicate all available products and service offerings of the Firm.
  • In conjunction with business development, maintain client relationships upon project completion
  • Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client
  • Contribute to the development of new product and service delivery ideas for the business unit.
  • Draft assigned sections in proposals for potential work
  • Be familiar with contract and proposal terminology
  • Draft project profiles (case studies) and maintain an updated bio

Additional Relocation Management Expertise
  • Manage successfully the relocations of up to 1,000 people
  • Assist Senior Relocation Manager in large relocations
  • Receive and process client relocation requests
  • Initiate meetings to review move schedules with move vendors and key stakeholders
  • Build the relocation project plan and budget through collaboration with the senior relocation manager, facility manager, project manager and construction manager as required
  • Manage the post-move help desk, update the post-move database and manage the status of punch list items to resolution.
  • Plan and direct client file planning and mapping from source location to destination location.
  • Create and distribute move communications/move packets and labels to clients
  • Perform pre-move and move day duties to include but not limited to: Pre and post-move inventory/check-out/check-ins, furniture inventory, hanging move signage and supervising movers
  • Assist in entering and processing information during post-move help desk
  • Ensure all move management activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures
  • Coordinate scheduled move activity with property management, facilities management, all parties involved in moves, etc.

Additional Furniture Expertise
  • Coordinate work order and small project execution with installers/trades, including but not limited to furniture reconfigurations and space enhancements

Skills and Knowledge
  • Strong Microsoft Excel skills
  • Enhanced ability to utilize the Microsoft Office suite of technologies
  • Detail oriented
  • Ability to multi-task and work both in a team and independently
  • Ability to lead a team
  • Bonus: Experience in Facilities Management Systems move management module and/or client facilities management system
  • Knowledge of construction or commercial real estate industry
  • Familiarity with architectural drawings and furniture and space planning concepts
  • Strong interpersonal skills with the ability to interact with executive level internal & external clients
  • Organizational & detailed-oriented with the ability to prioritize and manage differing needs of the business.

Other Abilities
  • Organizational skills with the ability to identify and manage priorities
  • Excellent written and verbal communication skills
  • Detail oriented
  • Strong working knowledge of architectural drawings and furniture and space planning concepts
  • Highly organized with strong analytical skills
  • Strong interpersonal skills with an ability to interact with executive level external and internal clients

Physical Work Requirements and Work Conditions
  • Position may work primarily at client site or project location with potential daily client and contractor interaction.
  • Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.
  • Travel as needed and may range from 0-4 nights per week.

Preferred Education/Qualifications
  • Bachelor's degree in Accounting, Business, Architecture, Engineering, Interior Design, or Construction Management preferred.
  • 3 - 4 years of facility, project or construction related experience in a Corporate Real Estate environment.
  • Background in project management, construction management, architecture or project strategy planning is desirable.
  • CAPM and PMP, NCIDQ, LEED, CFM certifications highly preferred.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. JLL was founded in 2022. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all jobs at JLL, click here.
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