Release Program Manager
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Release Program Manager to join Snap Inc! As a member of the Operations team, you will work closely with support and Product teams to ensure the successful launch of new Snapchat products and features to our community. You’ll scope, plan, coordinate, and improve upon the release readiness process with the ultimate goal of improving the Snapchatter experience with new products and features.
What you’ll do:
Drive operational release readiness for upcoming Snapchat product launches across a wide range of cross functional teams
Ensure Operations teams are prepared to support new products by reviewing product roadmaps, creating internal training materials, and coordinating operational plans with workflow owners
Closely manage cross-functional relationships and ensure there is healthy communication between Operations, Product, Engineering, Design, Marketing, and other partners
Continuously assess impact and launch risk factors and actively work with applicable stakeholders to drive mitigation strategies
Drive and implement solutions for gaps, inefficiencies, or inconsistencies across the Operations Release Program
Lead projects and initiatives aimed at improving the Operations Release Program through process and communication channels
Knowledge, Skills & Abilities
Excellent verbal and written communication skills, with high attention to detail
Ability to initiate and autonomously drive cross-functional projects to completion in a fast-paced environment
Excellent problem-solving skills, and the ability to translate ambiguous business challenges into actionable plans
Strong interpersonal skills to work effectively with a wide variety of stakeholders and teams across varying disciplines and levels
Minimum Qualifications:
BS/BA degree or equivalent years of experience in Business, Operations, Marketing, Communications, or a related field
3+ years of experience in program/project management, product operations, or other related field
Experience working with and influencing cross-functional teams and senior leadership
Preferred Qualifications
Previous experience working for a consumer technology, communications, or social media company
Familiarity with customer support workflows and operational design best practices
Knowledge of project management methodologies such as Agile, Kanban, or Scrum
Experience with ticketing systems such as Jira
Ability to leverage data to inform and support critical decisions using SQL and data visualization tools
Passion for supporting the community of Snapchat, and understanding of what makes for a good user, business, and platform experience
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].