Who You Are

You have Heart for Service

We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do. 

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.alchemer.com).

How You Will Spend Your Days

• Drive and coordinate enterprise IT project releases, small enhancements, bug/fixes, and hotfix releases for our enterprise customer experience application
• Work closely with IT development, testing & DevOps teams, IT operation teams, and IT project managers to deliver high-quality IT application releases
• Negotiate, plan and manage all release activities, Plan release windows and cycles across project portfolio
• Manage release schedules and milestones.
• Assemble and lead multiple cross-functional teams to support IT application releases of varying size, complexity and duration.
• Collaborate, communicate and manage release processes across all functions within IT and with business stakeholders
• Continuously improve release processes.
• Influence and implement best practices consistent with an agile development methodology.
• Define and manage release readiness and success criteria based on business requirements.
• Proactively identify and mitigate risks and remove obstacles for a release
• Guide the completion of root cause analysis to ensure issues do not recur.
• Perform environment planning, provisioning, and management required to support the releases
• Provide oversight for deployment of releases into production environments through ensuring release readiness
• Coordinate post-release support for business stakeholders
• Self-starter that keeps the organization in the loop throughout the lifecycle of a ticket or project and speaks up as soon as a problem is detected
• Monitor the progress of each release; communicate regularly to stakeholders, leadership, and release participants both inside and outside of the organization
• Track and maintain the IT release calendar that complies with needs of subscribers, partners, and vendors
• Manage, mitigate, and communicate risks; resolve issues that affect release scope, schedule, and quality
• Hold the release community accountable to milestones and deliverables
• Measure and monitor release progress and relevant KPI's
• Conduct Release Readiness reviews, Milestone reviews, and Business Go/No-Go reviews

What You Bring to This Role

• Bachelor's Degree in Information Technology / Computer Science
• Experienced IT Professional with 3-6 years IT Release Management experience in an enterprise IT software development environment
• Experience overseeing formal release management activities across multiple software/application development teams
• Working knowledge of code management tools such as BitBucket, GitHub, Subversion and/or other source control tools
• Strong time management skills with a history of meeting commitments
• Highly preferred is experience in application development, devops, and software testing lifecycle
• Experience working with Jira.

Compensation for this position includes an annual base salary of $125,000 to $145,000, and eligibility for an annual bonus.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited paid time off and eleven paid company holidays.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

In our beautiful new Colorado headquarters, we are actively returning to an in-office presence and as we do so, the health and safety of our team members and customers is our top priority. As part of our return-to-office and recruiting processes, we are requiring vaccination status of our employees and candidates.