Project Program Management Sr. Advisor - Secureworks - Remote US at Dell Technologies (Atlanta, GA)

| Atlanta, GA
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Secureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Essential Duties & Responsibilities
  • Manage multiple customer deployments simultaneously, juggling activities and priorities accordingly
  • Provide revenue-related projections on an ongoing basis based on varying degrees of completion of the deployments
  • Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitating consensus in the customer's organization
  • Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer
  • Define and manage critical success factors in conjunction with the customer
  • Communicate ongoing status and issues to the customer and escalate critical conditions to internal Dell SecureWorks management
  • Create and manage overall project plans for customer deployments
  • Coordinate and manage project schedules, meetings, and other related project activities
  • Proactively ensure successful completion of all owned implementation related projects
  • Be a champion and key contributor for the continuous improvement of PM best practices, using innovative ideas to increase effectiveness and efficiency of the Deployment team
  • Seek out continuous education around the technical and procedural components of the various MSS services in order to better serve the customer and guide them through the deployment
  • Mentor and maintain a training curriculum for effective and efficient on-boarding of new colleagues
  • Exemplify excellent Customer service delivery by ensuring all Customer needs are being addressed and regular communication and feedback is occurring
  • Support SecureWorks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests
  • Create and activate a plan with customers that results in BOTH business value outcomes and team behavior if the customers are not achieving key objectives/goals.
  • Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements.

Additional Responsibilities
  • Perform other essential duties as assigned

Minimum Requirements :
  • PMP or PMI certified
  • Min. Bachelor's degree from 4-year college/university
  • 5 years+ project management experience
  • Excellent written, verbal communication skills
  • Strong MS Excel, Word, PowerPoint, MS Project skills

Preferred Skills:
  • Ability to learn the defined implementation process and execute accordingly
  • Ability to manage time and balance priorities in order to progress through concurrent projects
  • Ability to work independently or as part of a collaborative team
  • Possesses a vested interest in the success of assigned projects
  • Strong familiarity with project planning concepts
  • High-level proficiency with MS Excel, Word, Outlook, and Project
  • Easily adapt to various applications and tools utilized by the Deployment team

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.
More Information on Dell Technologies
Dell Technologies operates in the Information Technology industry. The company is located in Round Rock, TX. Dell Technologies was founded in 2022. It has 246171 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 602 open jobs at Dell Technologies, click here.
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