Project Operations Associate at Block Renovation (Brooklyn)

| Brooklyn
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Block Renovation Project Operations Associate


Block is a renovation platform transforming the $450 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time. 

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau, Giant Ventures, Obvious Ventures, MorningSide Ventures and more.


A Project Operations Associate improves consistency, quality, and speed of renovations. This role will oversee a portfolio of renovations that need to be delivered on time, within budget, and with a high degree of satisfaction. Renovations are a high stakes experience for homeowners, and a highly detailed process for design and construction professionals. The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to deliver a high quality renovation experience for both homeowners and contractors.


  • Communicate with homeowners regarding the status and next steps for their project
  • Help homeowners and contractors navigate building approvals and permitting needs
  • Set construction schedules and ensure milestones are being met on time
  • Effectively communicate with contractors to coordinate timelines, deliverables and troubleshoot during the build
  • Review construction outcome photos to ensure quality, and visiting the job site when necessary
  • Triage RFIs and Change Orders from contractors
  • Collaborate internally across sales, design, and procurement to deliver great outcomes
  • Help develop systems, tools and processes to improve project outcomes


  • 2-5 years of experience in Military, customer service, project management, operations management
  • Construction, home improvement or real estate experience is a plus
  • Tenacity for solving problems and getting things done
  • Active listening skills and ability to de-escalate difficult customer and contractor situations
  • Attention to detail and a systematic approach to completing tasks
  • Strong communication and relationship development skills, both internally and externally
  • Desire to learn quickly and tackle new challenges every day
  • Keen ability to balance priorities to optimize outcomes for clients, contractors, and Block


Block wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to total rewards. We practice a market-based and performance-driven compensation philosophy which compensates employees fairly and competitively, and rewards strong performance. The base salary range for this position is from $52,000 to $78,000. This range represents the low and high end of the anticipated base salary range for a NY-based position. The actual base salary will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors.

To further support your growth at our company, Block also offers the following: 

  • Earn equity in an early stage high-growth company
  • 100% subsidized health insurance, dental coverage, vision coverage
  • Flexible work environment, with hybrid and fully remote roles
  • 12 weeks universal fully paid family leave
  • PTO and company holidays
  • 401k retirement savings plan with matching employer contribution
  • HSA with employer contribution & FSA plans 
  • Employee discount on renovation services
  • Budgeted learning and development stipends 
  • Working alongside an ambitious, kind, no-drama team


  • Force simplicity
  • Problems are our fuel
  • Collaborate with tenacity and humility
  • Save money where we should
  • Speed is our advantage

Block is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.

More Information on Block Renovation
Block Renovation operates in the Design industry. The company is located in Brooklyn, NY. Block Renovation was founded in 2018. It has 165 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 4 open jobs at Block Renovation, click here.
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