LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

The Product Feature Request (FR) Process is meant for Field organization to raise an  FR from customers to development units. The FR Process provides a means to positively impact the development roadmap based on customers’ input. A mechanism is a complete process, a virtuous cycle that reinforces and improves itself as it operates. This will be achieved through tracking and monitoring requests throughout the process on a quarterly basis.

In this role you will :

1. Coordinate the completion of the New feature request progress and distribute to both internal and external stakeholders
2. Collaborate closely with other departments in order to ensure transparency of all delivery activity
3. Work with the development teams to ensure completion of validate of requests and allocation of delivery resources
4. Assist in project management of small delivery projects.
5. Act as the primary contact for Product Feature Request Process
6. Assist in creating and sending out updates to the Field organization
7. Lead the administrative setup of new projects initiated by the new Feature Requests
8. Assist in identifying and managing delivery-related conflicts, risks, issues and dependencies.
9. Support project governance or steering groups as required.
10. Assist the policy of on-going efficiency improvements

Your Qualifications are :

• Excellent interpersonal and communications skills
• Experience with project management or project coordination, client success or customer service, or operational functions that include high-volume coordination and scheduling
• Success while managing multiple assignments simultaneously
• Ability to develop strong relationships and build trust internally and externally with stakeholders of diverse personalities
• Ability to employ a professional and diplomatic customer service approach during client conversations
• Ability to successfully utilize “soft skills” or “people skills”
• Coachability, eagerness to grow, and ability to take on increasing responsibilities
• Strong oral and written communication skills including the ability to write proposals, and strong organizational and critical thinking skills
• Knowledge of project administration
• Strong time management skills and the ability to prioritize work effectively
• Bring innovation and new ideas to existing processes
• Business Level Skills: Google Suite, Smartsheet, 

Education / Certifications:

• Bachelor's degree or equivalent work experience
• Bonus points if you have a Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM) or other relevant certification

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Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.