Project Manager - US Product at Xero

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact
The Project Manager of Product is a critical role joining Xero at an important phase in our journey. Reporting to the Commercial Operations Manager, you will lead the delivery of our most important strategic initiatives, supporting product, sales, marketing & operations.
You will manage the end to end GTM rollout of Xero product enhancements. This will involve comprehensive stakeholder management across our US GTM leadership and global teams. Requirements of this role include but are not limited to: ensuring enablement engagement to get sales teams trained and clear on product value prop, education engagement for partner training materials, marketing engagement for communications and campaigns, and much more!
All this work will be in alignment with global project management mechanisms to ensure consistency across all regions. It is crucial that this role has comprehensive, in-depth knowledge of the Xero product, and can articulate technical projects back to our GTM teams in a digestible manner.
You have a passion for product development and Xero business growth within our US market. You'll be an authentic leader who loves working with people and is experienced in delivering results by harnessing talented, passionate experts across all business functions. You'll inspire others because you care about our purpose.
What you'll do
    • Provide cross functional leadership of key global strategic initiatives in-region by driving team cohesion and effectiveness
    • Build clear and compelling insights to help inspire and inform cross functional delivery teams
    • Manage expansive information across complex global product initiatives
    • Simplify detail oriented projects into digestible components that are most impactful to our US Region and GTM Teams
    • Play an important role in contributing to the development of our regional strategy
    • Collaborate with Global Product Leadership to give feedback from the US Region and communicate risks within the US that could be impacted by Global Initiatives
    • Scope, manage and execute projects that align with Xero's priorities Plan, to a detailed level, projects from inception to go-liveIdentify critical dates in the plan
    • Track, manage and report status on all projectsIdentify resources required to deliver the project and any resource gaps if any
    • Raise risks and issues plus the effective management of them
    • Manage stakeholders for the project with effective levels of engagement
    • Collaborate with other project managers where there are project dependencies
    • Effective management of any project budget
    • Resolve problems and roadblocks with the ability to analyze options

Success looks like
    • Delivery of region specific and globally aligned strategic initiatives
    • Clear articulation of US market dynamics and requirements for successful global roll-outs
    • End to end management of business critical projects (i.e. new product launches) and communication between the US Region and Global counterparts
    • Exceptional internal feedback - you will be seen as someone who collaborates widely and can get stuff done!

What you'll bring with you - Critical competencies
    • Extensive knowledge of Xero Product
    • Proven ability to drive results within complex, multi-functional programs
    • Analytical and problem solving skills, bring a practical data driven approach
    • Outstanding attention to detail, while grounded with a strategic outlook
    • Ability to balance customer focus with commercial business outcomes
    • Program and Project Management
    • Apply design thinking to facilitate problem definition and solution
    • Ability to thrive in high growth, fast paced environment Intellectual curiosity, able to understand, grasp, and interpret market dynamics
    • Outstanding communicator, able to adapt and flex across colleague groups
    • Able to build consensus and gain alignmentPassionate about driving performance

What you'll bring with you - Experience
    • 2 years experience in commercial, operational or product role
    • Led complex projects across and within a matrix environment
    • Agile and Lean Project Management experience
    • Experienced in leading direct and cross functional teamsExposure to product led environments
    • Held senior roles delivering large scale business projects
    • Comfort wearing multiple hats and managing complex demands from across the business
    • Exposure to service and process design
    • Brings experience working in SaaS / technology environment

About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Pet Insurance
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.


Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!


Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration


Director, Customer Experience- Americas

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