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Project Manager - US Product

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact
The Project Manager of Product is a critical role joining Xero at an important phase in our journey. Reporting to the Commercial Operations Manager, you will lead the delivery of our most important strategic initiatives, supporting product, sales, marketing & operations.
You will manage the end to end GTM rollout of Xero product enhancements. This will involve comprehensive stakeholder management across our US GTM leadership and global teams. Requirements of this role include but are not limited to: ensuring enablement engagement to get sales teams trained and clear on product value prop, education engagement for partner training materials, marketing engagement for communications and campaigns, and much more!
All this work will be in alignment with global project management mechanisms to ensure consistency across all regions. It is crucial that this role has comprehensive, in-depth knowledge of the Xero product, and can articulate technical projects back to our GTM teams in a digestible manner.
You have a passion for product development and Xero business growth within our US market. You'll be an authentic leader who loves working with people and is experienced in delivering results by harnessing talented, passionate experts across all business functions. You'll inspire others because you care about our purpose.
What you'll do

Provide cross functional leadership of key global strategic initiatives in-region by driving team cohesion and effectiveness
Build clear and compelling insights to help inspire and inform cross functional delivery teams
Manage expansive information across complex global product initiatives
Simplify detail oriented projects into digestible components that are most impactful to our US Region and GTM Teams
Play an important role in contributing to the development of our regional strategy
Collaborate with Global Product Leadership to give feedback from the US Region and communicate risks within the US that could be impacted by Global Initiatives
Scope, manage and execute projects that align with Xero's priorities Plan, to a detailed level, projects from inception to go-liveIdentify critical dates in the plan
Track, manage and report status on all projectsIdentify resources required to deliver the project and any resource gaps if any
Raise risks and issues plus the effective management of them
Manage stakeholders for the project with effective levels of engagement
Collaborate with other project managers where there are project dependencies
Effective management of any project budget
Resolve problems and roadblocks with the ability to analyze options

Success looks like

Delivery of region specific and globally aligned strategic initiatives
Clear articulation of US market dynamics and requirements for successful global roll-outs
End to end management of business critical projects (i.e. new product launches) and communication between the US Region and Global counterparts
Exceptional internal feedback - you will be seen as someone who collaborates widely and can get stuff done!

What you'll bring with you - Critical competencies

Extensive knowledge of Xero Product
Proven ability to drive results within complex, multi-functional programs
Analytical and problem solving skills, bring a practical data driven approach
Outstanding attention to detail, while grounded with a strategic outlook
Ability to balance customer focus with commercial business outcomes
Program and Project Management
Apply design thinking to facilitate problem definition and solution
Ability to thrive in high growth, fast paced environment Intellectual curiosity, able to understand, grasp, and interpret market dynamics
Outstanding communicator, able to adapt and flex across colleague groups
Able to build consensus and gain alignmentPassionate about driving performance

What you'll bring with you - Experience

2 years experience in commercial, operational or product role
Led complex projects across and within a matrix environment
Agile and Lean Project Management experience
Experienced in leading direct and cross functional teamsExposure to product led environments
Held senior roles delivering large scale business projects
Comfort wearing multiple hats and managing complex demands from across the business
Exposure to service and process design
Brings experience working in SaaS / technology environment

About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.

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Christina Rowe

Global Head of Learning and Capabilities

CREATING SAFE SPACES

Share your voice and find support

As an ERG leader, Christina Rowe does more than schedule events. “My role involves listening to the needs of group members regarding career development, community and more,” she said. Through her ERG involvement, Rowe has gained a greater understanding of her peers’ diverse life experiences and skill sets while fostering dialogue related to topics that are often avoided in the workplace, such as women’s health. “It’s been a great way to help other women grow their careers and create a safe space for hard conversations,” she said.

Knowing that Xero puts so much awareness and investment into diversifying our leadership team makes me proud to be here.

Erika Porras Gutierrez

Platform Engineer

EDUCATION FOSTERS EMPATHY

A focus on learning cultivates compassion

Erika Porras Gutierrez’s work leading Xero’s ERG for Indigenous Americans has enhanced her employee experience in several ways. “It has clarified what inclusion really means, taught me new ways of interacting with people and made me more empathetic,” she said. Not only has she grown personally due to this role, but it’s also encouraged her to engage with other engineering teams in an effort to better understand her peers’ needs. She’s currently helping plan an event that will enable Indigenous people to share their unique stories with others in the company.

Sharing our lives and our stories is how people connect and create community, and that is exactly what ERGs are all about.

Eean Tyson

Talent Specialist

BELONGING BUILDS PROGRESS

Inclusion defines connections and the talent search

Eean Tyson’s role as the co-chair of Black Xero enables him to champion inclusion and cultivate community across the company. “I want to ensure people feel a sense of belonging,” he said. Besides helping team members build meaningful connections with each other, he also spearheads talent-related initiatives that are informed by the organization’s DEI efforts. For instance, he recently took part in a scoping session in order to develop a road map for diverse hiring practices.

I ask questions, validate others’ concerns and feelings, and ultimately aim to ensure everyone feels safe at Xero.

What are Xero Perks + Benefits

Xero Benefits Overview

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Culture

Volunteer in local community

Xero employees are given a day off each year to volunteer in their communities.

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Hybrid work model

Remote work program

Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.

Mandated unconscious bias training

All Xero employees will complete online unconscious bias training during on-boarding

Diversity manifesto

Diversity employee resource groups

Hiring practices that promote diversity

The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA

Disability insurance

Xero's long and short term disability plans provide income protection at 60% of annual base salary

Dental insurance

Cigna dental PPO plan

Vision insurance

VSP vision plan

Health insurance

Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees

Life insurance

Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000

Pet insurance

Wellness programs

Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health

Team workouts

Mental health benefits

Concern EAP benefits for all employees

Wellness days

Financial & Retirement

401(K)

401(K) matching

Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions

Company equity

All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period

Child Care & Parental Leave Benefits

Generous parental leave

26 weeks paid parental leave.

Return-to-work program post parental leave

Fertility benefits

Vacation & Time Off Benefits

Generous PTO

Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day

Paid volunteer time

Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year

Paid holidays

Paid sick days

Each employee is granted 10 wellness days per year in addition to our generous PTO

Flexible time off

Office Perks

Commuter benefits

Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses

Company-sponsored outings

Annual holiday party, as well as a summer celebration!

Free snacks and drinks