As a Project Manager on the Professional Services Team at Outreach, you’ll have an opportunity to be the face of the Company to our customers during onboarding. You’ll ensure a customer’s project experience, onboarding and setup are exceptional. You will work with multiple roles within the Outreach Services team to ensure well-executed and on-time projects. This role, you will own the project planning, asset coordination, risk management, ongoing executive alignment, internal team communications and project budget. Outreach is a fast-growing business and this role is pivotal to our continued success.

This position initial reports to the Practice Manager, West.

Your Daily Adventures Will Include:

• Collaborate with customers and internal team members to prepare and manage objectives, metrics, scope, project plan, timeline, budget and resource plan for Outreach implementation projects
• Participate in operational review meetings with customers to translate business needs into functional requirements and software scenarios
• Manage an effective transition of requirements to the delivery team, ensuring a clear and complete understanding of requirements and purchased scope
• Develop and oversee complex Corporate & Enterprise implementation projects 
• Anticipate project needs, align project goals & timelines, & ensure cross-functional collaboration to drive on-time and successful project execution
• Identify critical path activities and proactively incorporate mitigation strategies across the project scope
• Review & report team and functional progress against agreed project to key Executive stakeholders, project team members, and customer points of contact on a weekly basis
• Demonstrate project management excellence including the ability to keep stakeholders on track, manage risks, ensure milestones are met, and securing customer sign off at project completion
• Ensure effective, audience-appropriate and transparent communication within teams, across teams, and within sub-teams
• Provide an exceptional onboarding experience to all customers and customer stakeholders
• Provide strategic insights and information to customers during 1:1 sessions, consulting them on how to best transform their organization and become champions on their team
• Relentlessly drive to understand customers, their stakeholders, and their problems deeply 
• Ensure all customer information is well documented and managed, allowing for flawless handoff between teams and resources
• Help ensure successful adoption of the product at and immediately following go-live
• Influence customer leadership to ensure open communication and successful project delivery
• Work with Support and Product teams to ensure customer feedback is captured and realized
• Develop proficiency in the product capabilities, and sales process best practices 
• Contribute to defining and refining the initiatives, methodologies, assets, and programs within the Professional Services team
• Drive problems and roadblocks to resolution with minimal assistance

Basic Qualifications:

• Bachelor’s degree 
• Minimum of 5 years of experience in a project management role, preferably in the SaaS space
• Experience working in a lead role including aligning many team members & customer teams
• Proven record of ensuring customer satisfaction through onboarding excellence including inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customer
• Experience building trust and developing client relationships both in person and remote
• Experience with PM/PSA tools such as Microsoft Project or FinancialForceHistory of improving processes, methodologies, programs or frameworks that increased team or customer performance
• Ability to understand deep technical aspects of a product and educate others using simplified explanations
• Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
• Proficient in Executive communications and high level strategic debriefs
• Skilled in transforming customer vision into actual results within the product
• Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to lead through influence
• Experience with SaaS applications, custom development, and consulting
• Demonstrated excellent written and verbal communication skills
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status