Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We're a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We're guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

This position offers a high profile career opportunity in a global team managing PayPal's outsourcing partners supporting more than 20 markets globally with sites across 5 continents with a total of 3,500 outsourced employees. The Vendor Relations and Location strategy team has full visibility and impact across all 3 regional hubs. The candidate will manage and implement strategic projects with direct visibility for the PayPal Global OPS Leadership team.

Responsibilities include:

• Manage strategic site implementation projects and coordinate large internal and external cross-functional teams (e.g. IT, Training, Information Risk Mgmt, BCP, Compliance, Legal and others) to ensure partner sites launch on time, on quality, on budget
• Support partner selection, contract negotiation and contract change request management
• Support Global Partner Mgmt Team and Global Outsourcing Partners in regards to resolving both short-term tactical as well as long term strategic challenges
• Support global IT projects both inhouse and in our partner network

SPECIFIC DUTIES
Site stand ups

• Gather requirements from leadership for new language, skill or market requests; carry out an analysis including site visits if required and provide a recommendation back to leadership with a plan to implement
• Program manage the stand up and/or ramp down of both partner and inhouse sites
• Develop implementation plan and execute outsourcing site implementation projects or scope extensions of new work types at current sites on time, on budget, on quality while ensuring continuous transparency for all stakeholders regarding project progress and escalation of risks/issues as appropriate
• Proactively work to resolve potential conflicts, issues and risks associated with the project
• Assist and provide Subject Matter Expertise to other teams outside of GCS in the set up and implementation of partner site stand ups

Location strategy

• Help with the crafting of the customer service location strategy including the implementation of that strategy

IT projects

• Provide Project management support to the roll out of IT projects both internal to PayPal and external in our partner world eg Krisp, Azure, Yubikeys etc

Contract discussions

• Support partner contract management - both for new partner contracts and amendments/extensions of existing partner contracts - opportunity to strengthen commercial and negotiation skills
• Assist in any RFPs that are taking place in GCS for partners

Future of Work

• Be involved in helping to craft and implement the future of work strategy and the projects around the implementation of these

REQUIREMENTS
Education

• Minimum of BA/BS degree (Business, Marketing, Informatics or similar) with excellent results - internal candidates with strong track record will be considered even though formal requirement may not be met
• Project/Process Management Qualification desired but not mandatory if candidate has proven track record of strong project mgmt capabilities
• Minimum of 4-5 years relevant experience in a fast paced customer service, CRM or IT environment
• Second European language an advantage

Profile

• Ability to work effectively in an environment which is at times undefined and ambiguous. Some projects have never been done before and this role will be to think of how to do it
• Strong technical / IT knowledge or a want to learn more in this space
• Self-starter with strong drive to deliver excellent results in a collaborative manner, passionate about making a difference
• Excellent analytical and problem solving skills
• Commercial thinking and negotiation skills
• Positive attitude, even when facing adversity and challenges that seem difficult to overcome
• Strong communication skills on all levels, cultural awareness
• Leadership skills and ability to motivate large cross-functional internal/external teams
• Ability to know 80% of subject matter experts
• Ability to present to leadership at the holistic level and be able to answer questions in detail if required
• Experience of creating, thinking up of or rolling out Work from home or more flexible working models a plus
• Experienced in dealing with senior stakeholders
• Be the calm in the storm

Our world-class culture is something we're proud of. We're committed to creating a thriving and inclusive workplace with great benefits including:

• Excellent medical and dental benefits that start day one.
• Competitive salary.
• 401k match and employee stock purchase plan.
• Generous PTO and sick time policies
• Ongoing training, tuition reimbursement and support to help you realize your full career potential.
• Give back to local communities through our many fundraising and volunteer opportunities.
• PayPal's sabbatical program provides four weeks of paid time off after every five years of service.
• Active ERG social groups, onsite events, onsite gym, cafe, games and arcade rooms, relaxation zones and so much more!

This role will require the ability to maintain NA working hours and has the opportunity to be remote for the right candidate.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal's 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

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