Project Manager -Insurance at InvoiceCloud (Remote)

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Have you ever been online trying to pay a bill, and thought to yourself: “why are you making it so hard to give you my money?” This is the problem we’ve solved for over 2,000 companies across multiple verticals – primarily utilities, local government, insurance, and consumer finance organizations.

InvoiceCloud is a fintech solution leading the digital transformation of legacy industries. Our mission is to bring the Fortune payment experience (i.e. when you’re online paying your AMEX bill or going through the checkout process) to organizations who seek to drive better customer engagement, lower costs, and transform how they engage with their customers.

InvoiceCloud is part of EngageSmart, a vertical solutions company raising the standard for the everyday, essential tasks and services that are the building blocks for great customer relationships. We believe that every time someone says “it shouldn't be this hard,” they are right.


Invoice Cloud is a partner-first organization. We drive over 80% of our annual revenue through partner channels that include revenue share and co-sell models.


The Project Manager is a key member of the Operations team. Your responsibility is to manage technical implementation projects in the insurance vertical.

You’ll be joining a small but mighty team consisting of three Implementations Specialists, a Director, and a Senior VP, whose tenure with the company ranges from one to six years.

Our approach is simple: Professionals need strategic direction and a clear goal. We will provide the tools and the training, and you provide expertise. We do not micromanage people and base performance on results.  The quality of the projects delivered to clients will show your professional seal.

Our new employee onboarding process is structured to provide broad exposure to the company and its various product groups, and you will have opportunities to partner with experienced Subject Matter Experts while learning how we operate. Your insights will contribute to our evolution, and we expect that you’ll also be adaptable in your work. Curiosity and flexibility are key. We will strategize critically as an ongoing process.

Our company is structured to support remote work, which means you’ll have options to create your own workspace. Invoice Cloud offers exceptional responsiveness across teams, so if you need technical support or project-related guidance, help is only a Slack message away.

What You’ll Do:

  • Understand project scope by having a clear high-level understanding of our product offering
  • Create and manage project plans and schedules for assigned projects
  • Identify stakeholders (external and internal) and assign tasks accordingly.
  • Follow up project deliverables to ensure schedule is accurate.
  • Anticipate risk and have mitigation strategies in place.
  • Have project reports and dashboards available on demand.
  • Present projects status to the team and company executives regularly
  • Manage multiple projects at the same time
  • Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
  • Work cross functionally internally to solve implementation challenges
  • Serve as primary point of contact/driver for project completion with existing customers through implementation
  • Coordinate all implementation activities including those executed by Implementation Managers (SMEs), IT developers, QA resources, Marketing, Finance, Training and Client Services.

What We Seek:

  • Bachelor’s degree.
  • Three to five years of project management experience.
  • Background in delivering projects for external customers.
  • PMP certification is a plus but is not required.
  • Experience with Smartsheet is helpful.
  • You can build a project schedule or a project plan from scratch if needed.
  • You can effectively work from home.
  • You thrive in ambiguity and like building processes instead of having your tasks laid out for you step by step.
  • Have a positive and respectful attitude towards clients, vendors and everyone who interacts with you.
  • You have enthusiasm for software implementations.
  • You demonstrate exemplary verbal and written communication skills.
  • You are a strong leader who enthusiastically serves product and project teams.

Invoice Cloud is an Equal Opportunity Employer. 

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

About Invoice Cloud: 

Our mission is to bring the Fortune 100 e-payment experience to organizations who don’t have the time/energy/resources to build it themselves. The platform has been designed in a way that consistently yields more online payments and paperless enrollments -- driving the positive business outcomes our clients want. Invoice Cloud’s 25% YoY ‘same store sales growth’ is a testament to how effective the service is.  

To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.  

More Information on InvoiceCloud
InvoiceCloud operates in the Payments industry. The company is located in Braintree, MA, Memphis, TN and Brownsville, TX. InvoiceCloud was founded in 2009. It has 279 total employees. To see all 17 open jobs at InvoiceCloud, click here.
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