Description

SPS Commerce continues to grow and we are looking to add a Project Manager who is Obsessed with Customers and has a Results Matter mindset to join our Direct Network Implementation Team. The Project Manager ensures quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. Balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.

Why work at SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.

Day-to-Day

• Proactively manage projects using critical project management skills- including but not limited to establishing scope of work and project plan and managing timelines for project tasks
• Create and maintain project work schedules, track customer requirements and translate requests into project deliverables.
• Monitor work-flow requirements to meet timelines and quality expectations
• Manage day-to-day project tasks for to ensure execution of retention initiatives
• Proactively prioritize needs, effectively manage resources, and complete necessary tasks

Minimum Requirements

Associate Project Manager

• Bachelor's degree or equivalent experience and 2+ years of non-project management professional experience
• Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation
• Quality-focused; detail-oriented; ability to prioritize and multi task
• Proven ability to handle multiple projects
• Computer proficiency in Microsoft Office suite
• Excellent organizational skills and written/oral communication skills

Project Manager

• Bachelor's Degree or equivalent experience and 2+ years of project management experience
• Strong problem solving & analytic ability
• Quality-focused; detail-oriented; ability to prioritize and multitask
• Proven ability to handle multiple projects
• Computer proficiency in Microsoft Office suite
• Excellent organizational skills and written/oral communication skills
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment

Preferred Experience

• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment.
• Strong problem solving & analytic ability

Internal Equivalency

• Support or Implementation analysts tend to be the most successful when they prefer the account management aspect of their current role.

**EOE including veterans/disability**