Project Manager II at Ruby Receptionists

| Dallas-Fort Worth, TX
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Ruby has helped more than 13,000 small businesses deliver exceptional experiences to their customers through our live reception and chat offerings. Our solutions help our customers freely pursue their purpose, cultivating diverse and thriving local economies. We are seeking a Project Manager II to join our Project Management Office to build and manage the work of multi-functional teams.

The Project Manager II will be responsible for developing an excellent understanding of project objectives and ensuring they are delivered consistently to requirements. Building a trusting relationship with stakeholders and their colleagues, run projects directly, monitoring progress, assessing and addressing risks, and working with functional managers to manage resources.

The Project Manager II is key to building a positive team environment. A successful candidate will be great at building relationships and driving team collaboration. Caring deeply about individual development and high-performance standards.

This position will report to the Senior Director, PMO and can be located from one of our offices in the Portland, OR or Kansas City, MO metro area, or fully remote (state-dependent). 

What You’ll Be Accountable For

  1. Manages multiple cross-functional projects of medium to high complexity.
  2. Managing all aspects of projects with direct accountability.
  3. Overseeing project process from planning to completion, including identifying and breaking down the project into stages with realistic timelines.
  4. Building and managing multiple, multi-functional collaborative project and/or work teams.
  5. Ensuring all projects are delivered on time, within scope and within budget.
  6. Accurately estimating the work hours and other resources each major project stage needs.
  7. Analyzing project progress and, when necessary, adapting scope, timelines, and costs to ensure that the project team adheres to project requirements.
  8. Monitoring and managing project risk, including documenting, communicating and facilitating resolutions or mitigation plans.
  9. Preparing and delivering presentations to stakeholders and senior leadership.
  10. Developing and maintaining partnerships with outside resources—including third-party vendors and researchers.
  11. Delivering appropriate integration, training and implementation plans and activities.
  12. Collecting and preparing post-mortems at the end of a project to determine successes and opportunities for improvements.
  13. Directly managing Project Coordinators and coaching in project management methodology.

Key Success Indicators

  • Adherence to deadlines & milestones completed: You engage with cross-functional teams to build detailed project plans that consider complex cross functional elements including but not limited to business requirements, product and design requirements, acceptance criteria, testing plans, training and development components, and launch plans to ensure you deliver complex projects on
  • Cost & value variance: Your ability to meet the planned value and anticipated budget prepared at the launch of a project.
  • NPS: Both individual projects and the Project Management Office are assessed on performance, making it critical that each team member maintains positive working relationships, communicates clearly, meets stakeholder’s expectations.

Your Work DNA

  • You have an insatiable drive to make things better and can build programs from the ground up.
  • You are well organized, with experience stakeholder level presentations and status reporting.
  • You are a self-starter, with the ability to track and manage multiple tasks and competing priorities.
  • You are an effective communicator and engage with teams across the organization.
  • You are analytical and are disciplined about measuring everything you do.
  • You can easily get to the root cause of an issue and resolve technology, customer, and internal challenges with reason, maturity, and fairness. You are a problem solver.
  • You're familiar with working on projects with distributed teams, making use of technology and process to overcome the challenges of working with remote staff.
  • You love the fast-paced environment of a growth-stage company, and possess a scrappy, hands-on, roll-up-your-sleeves approach.
  • You are fanatical about the customer – you have an obvious interest and passion for small businesses.

Your Background

  • 3-5 years of experience executing multiple projects involving internal personnel and cross functional teams with strong knowledge of project and program management methodology, tools, and techniques (PMI and/or PMP preferred)
  • Experience using Asana or equivalent project management platforms.
  • Background working with complex business systems and integration projects preferred.
  • A foundational understanding of software development lifecycle and Scrum.
  • Ability to prioritize and lead projects with strong organizational leadership and people management skills.
  • Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of managers, developers, and other subject matter experts.
  • Strong business and technical acumen, and awareness of technology trends.
  • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Work Environment

Work takes place in an open office setting. This position requires the ability to sit and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse. It requires the ability to communicate confidently and effectively with diverse audiences electronically, in writing, and in person.

COVID-19 Safety

We are committed to providing a safe and healthy work environment for all Rubys. As we plan to reopen our doors, we are implementing safety protocols to ensure that we are doing our part to keep those who work in our offices safe and help stop the spread of COVID-19.

We will be entering a phased reopening beginning in Spring and intend to require proof of vaccination for employees who work in an office site. For those that desire to work for Ruby but are not able to provide proof of vaccination, working remotely continues to be an option.

Ruby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions. 

Ruby Receptionists is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity! 

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.

Ruby participates in e-Verify; however, we adhere to state or federal laws & regulations regarding non-participation where applicable. Feel free to ask us about this if you have questions.

More Information on Ruby Receptionists
Ruby Receptionists operates in the Professional Services industry. The company is located in Portland, OR, Beaverton, OR and Portland, OR. Ruby Receptionists was founded in 2022. It has 606 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 83 open jobs at Ruby Receptionists, click here.
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