Job DescriptionJob ID:22000841

About the Role:

In this role as aProject Manager I, you will plan, initiate, and manage projects. Lead and guide the work of technical project team. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications. Monitor progress to assure deadlines, standards, and cost targets are met, while providing timely customer communication on overall project status.

What You'll Do:

• Manage the post-sale end to end service delivery process of our SMB Fiber to the premise customer orders. This includes coordination with the customer, management of OSP resources for timely completion of facility readiness, coordination with Local Ops on timely installation and activation, equipment vendor(s), systems integrator and multiple internal teams to ensure the customer's service is activated efficiently and in a timely manner.
• Manage complex circuit installations via SMB Fiber to the premise delivery, working closely with internal departments while building strong and healthy relationships to ensure continuity of work flow and attainment of customer committed due dates and departmental goals.

Do You Have?

• Strong verbal and written communication skills
• Aptitude to learn quickly and adjust rapidly to developing business needs
• Excellent organizational, time management and multi-tasking skills
• Comprehend and speak intelligently about complex circuit installs, specifically Ethernet
• Comprehend and speak intelligently about basic OSP topology
• Ability to provide recommendations for process improvements
• Ability to be assertive and escalate with various internal departments as needed to maintain proper work flow for customer orders
• Strict attention to detail
• Strong problem solving and critical thinking skills
• Ability to contribute equally as an individual contributor or in a team environment
• Experience in working directly with customers and possess the ability to speak with customers in a professional and empathetic manner

Our Benefits:

• Medical, Dental and Vision Insurance Plans
• Identify Theft, Legal, Auto & Home and Pet Insurance
• 401K Plan
• Life and AD&D, Spousal Life and Child Life Plans
• Educational Assistance Plan

About Us:

Windstream Holdings, Inc.is a leading provider of advanced network communications and technology solutions for consumers, small business, enterprise organizations along with carrier partners across the United States.
Job Requirements
Minimum Requirements:

College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.