Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. 

The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. 

With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network, now known as dentsu International.

Job Description

Responsibilities

• Deliver projects of moderate risk and complexity, typically across 1-2 practices and under $1M in revenue, on-time and on-budget with high quality and client satisfaction
• Manage full-service engagements including projects and operational activities for clients under $1.5M in annual revenue
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Serve as the primary delivery lead and internal and external point of contact for their projects and other assigned engagements
• Plan and procure resources according to the scope and budget of the projects/engagements; manage and maintain that resource plan
• Produce and manage timelines in accordance to the constraints identified
• Lead and engage in internal and external communications regarding all aspects of the project/engagement, including cross practice discussions
• Produce and communicate internal and external project/engagement status reports and maintain all necessary project/engagement documentation
• Monitor and manage the engagement budget
• Facilitate problem solving discussions as well as team and client meetings
• Implement existing methodologies and utilize the given toolset to manage projects and engagements
• Identify and communicate risks and issues internally and externally
• Any other reasonable or necessary activity required by management or leadership

Qualifications

• Bachelor's Degree
• 2 - 5 years working as a Project Manager, preferably in a digital environment
• Proven understanding of standard project methodologies
• Proven ability to deliver low to moderate risk projects, with demonstrable skills that show the ability to manage projects of moderate levels of risk and complexity
• Excellent written and oral communication, interpersonal communication skills, time management, with a proven ability to do this at a management level internally and externally
• Experience creating and managing project timelines and monitoring budgets
• Experience working with clients and within scopes of work
• Experience in managing projects across various mediums (e.g. email, web, video, social, etc.)

Preferred/Beneficial Experience

• SFMC (Salesforce Marketing Cloud)

• SF CX (Salesforce Customer Experience or Service Cloud)

• Salesforce Sales Cloud (Salesforce)

• CRM Programs / Campaigns

• Email Campaigns & Email Projects

• Braze

• Message Gears

Additional Information

The anticipated salary range for this position is $63,440-$91,900. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

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