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Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.
As a Project Manager, you will be responsible for managing the portfolio of Commercial implementation projects for Clari. This role will primarily be internal facing with occasional customer-facing engagements. As the team scales and processes are operationalized, the role may shift into a more active customer-facing role. You will work closely behind the scenes with our Solutions Consultants to help manage the portfolio of projects from pre-to-post sales transition and post go-live. You will work directly with our internal teams, from Sales, Product Management, Security, Engineering, Customer Success, Support, and even our executives. The company is expanding in new customers, new personas, and new industries, so you will be defining and learning every day how to make our customers successful with our platform.
This is a fully remote opportunity but is preferred to be worked from the Western time zone.
Responsibilities
- Manage the portfolio of projects across the Commercial segment
- Manage delivery quality assurance project activities including project documentation, timesheets, contracts, schedules, forecasts, and financials
- Develop and deliver progress reports to PMO and Executive leadership
- Work with internal PMO team to build a scalable project management practice for the Commercial segment
- Manage time tracking activities across the Commercial segment, ensuring proper roll-up of weekly timesheets to support project resourcing
- Partner with the Solution Consultants to ensure timely updates of project plans, status updates, task lists, escalations, and help drive projects towards successful deployment
- Develop the process and build collateral to support Clari best practices that will help guide customers in operationalizing the Clari platform within their company
- Facilitate a smooth handoff from the pre-sales team once a contract is signed
- Proactively help our Solution Consultants manage and mitigate risk throughout the implementation
- Manage any project and product-related issues or escalations
- Facilitate a smooth handoff to the Customer Success & Support teams
- Build strong cross-functional relationships internally, working with Sales, Customer Success and Support, Product Management, and Engineering
Qualifications
- Minimum of 3 years in both internal and customer-facing project management roles
- Experience with SFDC configuration, architecture, and functional usage required
- PMP, CAPM, or similar project management certification preferred
- Sales operations/revenue operations experience preferred
- Experience working with cross-functional teams including Customer Success, Sales, Security, Product Management, and Engineering
- Ability to grasp technical concepts
- Superior communication skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
- Strong problem-solving skills to resolve project-related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
- Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
- Team player who exhibits professionalism while dedicated to meeting and exceeding expectations
- Experience managing projects in Smartsheet, Sharepoint, Excel, or similar project management software preferred
Benefits and Culture
- Team-bonding activities and company-wide events
- Flexible working hours and remote opportunities
- Internet, phone, and wellness reimbursements
- Paid maternity and paternity leave
- Fertility support
- 401(k) and college savings plan
- Pre-IPO stock options
#BI-Remote #LI-Remote
You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!
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