At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Project Manager - Capital Projects is responsible for managing and monitoring day to day operations for Major Construction projects across the US, including design, staffing, compliance, scheduling, construction resources and contractual commitments. Responsible for driving high quality operational output & performance and developing and maintaining strong, effective, and sustainable relationships with customers.
Responsibilities

• Monitor and provide direction in the following areas:
  
  • Client maintenance
  • Procedural and process issues
  • Financial issues and reporting processes
  • Subcontractor performance issues
  • Workforce issues and analysis
  • Constructability and technical issues
  • Legal and liability issues
  • Risk analysis and mitigation
  • Special issues
• Manage all areas of project management and report on:
  
  • Project scope
  • Project schedule, safety, administration, and profitability
  • Material and equipment procurement
  • Quality of work
  • HVAC start-up forms on new installs
  • Communication/relationships with owner(s), subcontractors, and architecture and engineering companies
• Prepare project administration documents for approval:
  
  • General conditions and project approach of each project estimate prior to submission to the Owner
  • Project schedule prior to issuance to the owner and subcontractors
  • Project budget as prepared by estimating prior to issuance to accounting
  • Subcontracts and purchase orders
  • Contractual notices to owners and subcontractors
  • Change order requests prior to submission to the owner
  • American Institute of Architect (AIA) owner change orders
  • Subcontractor AIA change orders an associated budget revision
• Own and ensure timely delivery of all projects
• Visit job sites and attend subcontractor progress meetings as required in order to have working knowledge of current project status and issues
• Coordinate project mobilization, demobilization and equipment needs with Finance Administrators
• Develop and maintain key customer relationships, travel as needed to meet with key stakeholders in markets to devise solutions to problems and collaborate on areas of improvement
• Prevent and/or resolve issues and customer concerns with high sense of urgency, escalating on a timely basis when necessary.
• Prepare and participate in communications and monthly updates with key clients, including presenting at client meetings, sharing appropriate reports etc.

• Ensure confidentiality of internal and external data
• Foster a positive team environment
• Perform ad-hoc projects and other duties as assigned
• Act as professional role model in performance and behavior in accordance with SMS values

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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