Project Management Lead, Chief of Staff at Opendoor

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About Opendoor:  
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the role:

Reporting directly to our Chief People Officer, the Chief of Staff and PMO Leader will wear many hats and the core responsibility lies in the definition and execution of strategic operational projects across the entire People team. The PMO leader will lead the operational rhythm of the team, manage the priorities and all aspects of people staff operations as we grow and spearhead special projects. The PMO leader will also spearhead a unified communications strategy for the People department and collaborate with both the communications team as well as other teams across the company to ensure clear and consistent messaging about all people projects and programs. 

In this role, the Strategic Program Manager will also use business analytics to:
Partner with the People Operations team to measure and quantify the impact of key talent initiatives and tell the story behind the statistics while also developing strong partnerships across the business to deliver complex messages and insights

PMO Responsibilities:

  • Spearheads special projects on behalf of the Chief People Officer and other members of the HR Leadership team, especially those that require cross functional coordination (legal, people, finance, accounting. 
  • Leads the People PMO in accordance with our Program Design Principles supporting net new projects that do not have a kit built, once kit is built, manage the transition to management by the program owner. 
  • Incubate new initiatives as appropriate and then spin them off to other teams, or winding them down entirely and integrating our findings to future efforts.

People Function Excellence Responsibilities:

  • Practices Systemic Design Thinking to ensure the best possible outcomes for program implementation.
  • Provides cross functional leadership and influence with Legal, F&S, and other critical partners.
  • Benchmarks across the industry to deliver best in class programming 

Communications Responsibilities:

  • Develops a communication plan for the People team to clearly articulate the objectives of each individual program as well as how it fits into the overall scope of People programming. 
  • Ensures alignment within the People Leadership team and key stakeholders throughout the organization to keep on the pulse of what is important to leadership and build relevant analysis and interpretation.

Cross company communication Responsibilities:

  • Owns the communication “toolkit” for the people team.
  • Works closely with data, reporting and analytics team members including articulating client demands. Translate business needs into clear requirements and direction for data and reporting teams. Design the resource required and leverage the internal team’s talent to deliver on the needs of the business.
  • Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with a focus on what we are tracking and why it matters. 
  • Prepares presentations of data results, explaining findings to senior leadership.

We're looking for a teammate that has:

  • A minimum of 7+ years experience in HR and project management.
  • Experience with HR practices and disciplines including performance management, talent strategies, and compensation
  • Excellent interpersonal skills to develop relationships, establish trust and provide counsel in a thoughtful, sensitive and timely manner
  • The ability to manage competing demands, prioritize work with a sense of urgency, meet deadlines, work independently, and deliver on commitments
  • A bias towards action and results oriented. Comfortable pushing teams to hit deadlines 
  • The flexibility and the ability to adjust to a constantly changing work environment
  • Strong organizational skills with attention to detail
  • Very strong project management and time management skills
  • Superb judgment and integrity, including excellent decision-making skills and a bias to action

More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 85% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.

Maggie

Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.

Daniel

Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.

Sherry

Data Science Manager

What are Opendoor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
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