Overview

The Continuous Improvement Project Lead is a professional role and part of the Support Now Continuous Improvement team. This lead role will assist the Principal Team Leader in implementing and expanding the continuous improvement program to CFA HELP and its various internal business partners and vendors. This professional role requires a comprehensive knowledge in Lean, Kaizen, Six Sigma, and other process improvement methodologies. Furthermore, the Project Lead will be proficient in data collection and statistical analysis.

The Project Lead works with HELP and its business partners to identify pain points using qualitative and quantitative methods. Then, using the appropriate process improvement methodology, the Project Lead will lead, train, and/or assist in the project by giving them a holistic approach to measuring, improving, and documenting processes. The Project Lead must have excellent communications skills and the ability to influence project teams. With these skills, the Project Lead will use a consultative approach with strong business acumen to complete these projects, which can be intra- or inter-departmental.

Projects taken on by the Project Lead are expected to yield significant results in increased productivity and quality. Also, it should result in improved Operator support and increased skills and effectiveness across the Support Center.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Assist the Continuous Improvement Principal Team Leader in implementing and expanding the continuous improvement program within HELP and its business partners.
• Gather process performance and customer feedback using qualitative and quantitative methods.
• Work with department leaders to identify high impact projects including inter-departmental projects.
• Identify and use the right process improvement methodology and tools for any given project.
• Coach staff on or directly lead process improvement projects.
• Develop and gain approval on project charters with a clear business case, scope, and project plan.
• Gather baseline data for existing processes.
• Use root cause analysis and statistical analysis tools to identify the root causes.
• Work with teams to find the appropriate solutions.
• Assist project teams with developing training on the new solutions.
• Gather post-implementation data to measure the improvements.
• Document processes, procedures, and response plans.
• Present results to business leaders.
• Capture the results to be shared with future project groups.
• Assist the Principal Team Leader in creating training materials on tools and methodologies as required.
• Conduct training on tools and methodologies on an as needed basis to HELP and its business partners.

Minimum Qualifications

• Bachelor's Degree
• 5+ years work experience
  • Leading process improvement projects
  • Coaching Green Belt projects
• Lean Six Sigma Black Belt
• Lean Six Sigma / DMAIC
• Strong interpersonal skills
• Strong written and verbal communication skills
• Strong technical acumen
• Attention to detail

Preferred Qualifications

• Master's Degree
• 7+ years experience
• Developing and/or teaching quality curriculum
• Lean Six Sigma Master Black Belt certification

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree