JPMorgan Chase
Dallas-Fort Worth, TX

Project Execution Lead - Service Now at JPMorgan Chase (Dallas, TX)

| Dallas-Fort Worth, TX
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Job Description Position Summary:
The CTO organization at JPMC is looking for a dynamic, motivated Project Execution Lead/Project Manager to oversee transformation projects in the Service Now space for a variety of internal lines of business. This role is a VP level role and may require people management accountabilities. As a member of the Service Now product team, you will handle projects for enterprise platforms that support services used by thousands of internal and external customers, dealing with the latest technology and best in class features.
Projects are global and include collaboration with a variety of technical and functional personnel throughout JPMC. Responsibilities include planning, strategy, overseeing agile processes, creating, implementing and fine-tuning project management processes, day to day management of releases and sprints, coordinating with multiple internal and external teams, providing periodic management updates along with interfacing across technical and business teams. Managing multiple tracks, navigating through complex requirements and dependencies will be key to succeeding in this role.
ill be heavily focused on the Customer Service Management (CSM) and Request modules of Service Now. Experience in either (or both) of these is a huge plus, but not a requirement.
Responsibilities:
  • Develop and complete project plans, schedule releases for multiple simultaneous projects within our team.
  • Maintain and update product roadmaps
  • Collaborate with technical staff to evaluate solutions and work directly with business to identify, prioritize, and plan releases
  • Drive initiatives within the team from inception, through strategic development, production to completion.
  • Monitor project scope, cost, schedules and risks.
  • Work closely with UX and front end/back end teams to refine requirements and implement designs.
  • Conduct effective meetings, presentations, supervise progress and risks. Be in the details, but also distill it in the right manner to present to a larger audience.
  • Connect with team members in global time zones as needed.
  • Come up with innovative ideas to improve how projects are tracked, reported and presented.

Preferred Qualifications:
  • Minimum 5 years of growing project management experience
  • Demonstrable organization and project management skills.
  • Excellent knowledge of project management tools and techniques.
  • Experience leading enterprise development projects using Agile and Scrum methodologies.
  • Strong communication, written and presentation skill
  • A positive can-do attitude and ability to work under pressure with multiple teams and deadlines.
  • Ability to be in the details, as well as distill and filter the right information for the right audience.
  • Solid technical background, with a sound understanding of Java development and related technologies.
  • Experience managing projects for large transformation programs - Service Now is a huge plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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What are JPMorgan Chase Perks + Benefits

Culture
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An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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