Requisition Number: 83176

Position Overview

The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, invoicing, shipping and receiving, and/or other administrative tasks.

What you'll do at Insight

Invoicing
• Investigate and proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product.
• Responsible for invoice client SLA adherence

Team Mailbox Management
• Manage team mailbox, ensuring emails are addressed throughout the day
• Address any issues that are submitted:
• Answer questions re: processes

Production
• Identifying Billing and Inventory discrepancies
• Become an expert for information regarding programs
• Status of assigned products, repairs, returns etc
• Work with internal personnel on problems relating to parts ordering information.
• Other duties as assigned.

What you'll need to join Insight
• High School degree or GED equivalent required.
• At least 2-5 years of administrative experience; including 1-2 years of experience in high volume purchasing environment with experience in distribution operations a plus; and/or equivalent combination of training and experience.
• Telecommunications experience also a plus.
• Ability to enter data into systems accurately required.
• Must have the ability to multitask with strong organization and time management skills.
• Must be able to respond effectively to inquiries or complaints within a timely fashion.
• Proficient in Microsoft Office including Word, Excel, and Outlook.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || None || None || US - Columbus, OH ||

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
Job Segment: Telecom, Telecommunications, Operations Manager, Developer, Technology, Operations