Job Summary
The EHS Project Coordinator plays a key role in our business by managing projects related to the assessment, remediation, and total resolution of EHS issues in our portfolio of managed facilities. Activities will include scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. The project coordinator performs their duties with occasional guidance from managers on the EHS team.
Responsibilities

• Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
• Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
• Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
• Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Build and grow a regional project vendor base to provide project services
• Partner with internal team members to onboard new vendors and monitor vendor scoring
• Partner with operations teams to ensure strong communication and issue resolution
• Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
• Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
• Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
• Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
• Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
• Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel up to 25%

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Proficient
• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Advanced
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Process Orientation - Advanced
• Prioritization- Advanced

Role Specific Skills

• Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

Qualifications
Minimum Qualifications

• Bachelor's degree highly preferred
• 3 or more years experience in a customer-facing service role
• Project management experience required

Other Relevant Qualifications

• Knowledge of relevant EHS standards and best practices, particularly as related to indoor air quality, water damage mitigation, mold abatement, and asbestos abatement is preferred
• Experience in construction management, facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
• Vendor management experience preferred

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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