Program/Project Manager Senior at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

There are 2 available positions.

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

For related project experience to be considered outside of a Program/Project Management title, please upload a project list of all program/project management experience that you have had responsibility of planning, tracking, and delivering. The project list should include project summary, role, and project timeframe. Failure to provide this documentation may result in disqualification.

Facilitates and drives the planning, execution, and delivery of moderately sophisticated non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates a sophisticated understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key partners, vendors, and project/program teams to identify mutually beneficial outcomes for opposing priorities and negotiate timelines to ensure objectives are met.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are encouraged to live within a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. Remote opportunity is available for this role.

Job Requirements

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Drives implementation of low to moderately sophisticated work efforts, working closely with cross-functional teams and resources to achieve multiple program and project achievements within established timeframes.
  • Plans, directs, and coordinates activities for moderately sophisticated work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope, and budgets.
  • Ensures consistent visibility for teams by supervising and reporting business objectives, work efforts achievements, and key indicators.
  • Communicates with partners and provides insight on issues through root cause analyses.
  • Facilitates collaboration on creative alternatives to work efforts challenges with subject matter experts.
  • Removes obstacles and impediments to ensure business and operational objectives are met.
  • Develops and supervises project budgets that may include vital capital expenditures, operational expenses, and labor funding requirements.
  • Identifies and applies standard methodologies and needed process improvements; drives adoption and challenges standards.
  • Ensures compliance with company and regulatory policies and procedures.
  • Monitors project execution to deliver incremental business value.
  • Participates in the creation of the master work efforts plan from the underlying plans (if applicable).
  • Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
  • Establishes overall cadence for communication with impacted collaborators and provides framework for underlying work efforts(s) communication plans.
  • Participates in work effort closure activities to resolve benefit / business impact realization.
  • Handles risk by using the best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.
  • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
  • Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

Minimum Qualifications:
  • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of relevant experience in project or program management, including planning, tracking and delivery.
  • Extensive knowledge and demonstrated application of project management tools and methodologies.
  • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
  • Possess an understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.
  • Experience supporting projects with sophisticated deliverables including information technology and dependencies across organizations.
  • In-depth understanding of risk management policies and procedures.

Preferred Qualifications:
  • 4+ years working Agile/Waterfall experience (SAFe, Kanban etc.).
  • Banking Industry Experience.
  • Working experience with EP3/Clarity and/or Rally.
  • Experience with the Deposit and Credit Card products.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. USAA was founded in 2022. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Mental Health Benefits. To see all 56 open jobs at USAA, click here.
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