Program Manager at JLL (Richmond, VA)

| Richmond, VA
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Key Responsibilities
  • Supports and develops processes and programs for the IFM Operational Excellence (Work Order Management, Facility & Asset Condition Inspection Program Management, Initiative Management, etc.) team as an extended resource of regional execution facility management & engineering teams
  • Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity, or quality and/orreduce risk for the Client or Firm regarding local, state, and/or federal laws and regulations by working closely with the Facility Management field team and the Client
  • Drive oversight of violations program management activities to ensure portfolio compliance, inclusive of annual municipality/regulatory permitting requirements, OSHA poster refreshes etc.
  • Provide leadership oversight of the Business Continuity/Disaster Recovery team
  • Serve as exterior lighting compliance program manager for lighting, signage and maintenance issues identified at retail locations. Implement governance processes and best practices to mitigate risk by meeting requirements/complying with standards.
  • Plan, develop, implement, and maintain programs, policies, process/procedures, and playbooks for systems/users within the service line, inclusive of establishing controls
  • Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies.
  • Document management processes and ensure appropriate governance/compliance across the global portfolio - provide training on assigned responsibilities
  • Develop and execute appropriate reporting routines to support platform, region, account, and/or Client goals and objectives
  • Manage client relationships inclusive of but not limited to, responding to requests in a timely manner, appropriately setting expectations, leading initiatives and/or projects to successful completion
  • Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration
  • Perform additional job duties, as requested.

  • Bachelor's degree or equivalent work experience
  • A minimum of 5 years' experience in commercial real estate and/or Facilities Management
  • Knowledge of standard commercial real estate, business, and accounting practices
  • Advanced skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, and Outlook) and G-Suite (Docs, Sheets, Slides, Forms)
  • Strategic user of business intelligence, data, reporting & analytics to drive efficiency
  • Proven track record of excellent internal and external customer service and exhibits strong interpersonal skills and problem-solving ability
  • Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner
  • Must possess a high degree of innovation, be detail oriented, organized, flexible and willing to assume new projects
  • Strong team player with the ability to work with minimal supervision in a fast-paced environment

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. JLL was founded in 2022. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 2 open jobs at JLL, click here.
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