About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Program Manager

Position Summary:

Corrigo is seeking a Program Manager to join our Account Optimization and Projects team. This candidate, reporting to the Account Optimization Director, should possess strong cross-functional leadership skills to drive completion to concurrent multi-phases of projects; including project evaluation, program design, leadership alignment, and implementation. The candidate will work to identify client/system deployment issues, develop testing strategies and maintain and create business opportunities - for multiple Programs. The Program Manager will help perform an array of tasks required as requested by the Account Optimization Team, JLL, and Corrigo partners. This position requires a technology-savvy individual who has experience in working with SaaS Clients and in driving company strategies. They will work directly with our clients and help to ensure continuous success. The individual will work collaboratively with various product teams within JLL including Operations Excellence, Next Generation Maintenance, Sourcing, etc. as needed to ensure the client business success and drive organizational change objectives.

If you are passionate about client experiences, driving improvements, and rolling up your sleeves to build complex client solutions, you may be just who we are looking for.

Essential Functions:

• Manage full lifecycle of complex cross-functional programs with considerable impact to customer and organization.
• Designing end-to-end, scalable business programs including controls and metrics to measure and manage process efficiency and effectiveness.
• Collaborating with and supporting technical staff in enhancing or developing new solutions
• Development of overall program strategy, tactically driving teams in and outside of your organization to deliver.
• Preparing and executing training of business users regarding new systems, processes or enhancements.
• Provide support to business and systems management in addressing complex business issues, conducting feasibility studies and business cases, performing cost/benefit analysis, assessing risks, presenting recommendations to management, implementing solutions, identifying potential information technology vendors and recommending purchases.
• Support/participate in testing to ensure accuracy, completeness and validity of exchanged data
• Monitor projects to ensure client application solutions meet business and functional requirements.
• Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes
• Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability
• Manage and identify change requests and analyze impact of changes to the project for delivery.
• Prepare and present consumer insights and recommendations to internal and external stakeholders.
• Leverage past learning and category/business knowledge in support of client business decision making.
• Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
• Other projects and responsibilities may be added at the manager's discretion.

Required Knowledge, Skills and Abilities (KSA)

• 3+ years of experience in program or project management.
• Experience using data and metrics to drive improvements.
• Proficient in MS Proj Plan, Visio, PPT, MS Word and Excel.
• Must have prior experience in an external customer/client facing environment
• Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations

Other Knowledge, Skills and Abilities:

• Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
• Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
• Demonstrate problem-solving quantitative and analytical skills using data to drive decisions in a business environment.
• Must have proven ability to understand a complex technical environment.
• Experience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutions
• Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
• Knowledge and ability to understand and negotiate complex risk
• Ability to work across departments internally to solve any client issues that arise

Working Environment:

• Position may include domestic travel
• Remote position with occasional request work in office/conference setting

Minimum Required Education:

Education: Bachelor's degree (preferably in Business Administration or Computer Science).

Experience: 5+ years of relevant software experience

Experience working with Corrigo CMMS systems is a PLUS

Analytical skills to utilize Tableau and Snowflake, having the ability to query data, and use to identify and solve problems is a PLUS

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.