The Job
The Program Manager will be providing project leadership, support, and guidance around some of our highest-priority projects at Tango Card, both customer and business-facing. This Program Manager will directly impact our mission to make rewards easy to send and awesome to receive!
Using project, process, and change management principles (plus excellent communication skills), the Program Manager will guide, track, and deliver projects that meet company objectives (OKRs). As this role is highly collaborative, a successful Program Manager will be able to work across Tango Card & our various business teams to ensure initiatives are delivered on time, within scope, and inside budget parameters.This role may work in tandem with technical project managers on joint leadership efforts across product, compliance, and operations.
Reports To: VP of Commercial Operations
As a Program Manager at Tango You’ll:
- Lead high-impact, company-wide projects in support of our OKRs, driving successful outcomes through project management methodologies & coordination across teams.
- Working with the leadership team and across all business units to ensure priorities/timelines/deliverables are successfully understood, prioritized, and delivered in partnership with other program managers.
- Confidently use data in analyzing & reporting on Operations’ effectiveness in improving our customers’ experience.
- Support implementation and management of technology solutions to support Operations' evolving needs.
- Lead initiatives where you are not the subject matter expert.
- Participate in and help cultivate a culture of transparency, continuous improvement, change management, and aligning with Tango Card’s core values.
- Creating process & workflows from scratch with a mind towards reusability and continuous improvement.
- Educate key partners on effective project planning, project management and execution.
To Be Effective in our Program Manager Role, You Must Have:
- Excellent verbal & written communication skills
- Familiarity with project management software tools, methodologies, and best practices.
- Ability to work autonomously and navigate grey areas while keeping key stakeholders in the loop.
- Skilled at working with stakeholders to assess needs and refine ambiguous requirements.
- Comfortable with cross-functional, matrix-like organizational leadership.
- Strong analysis skills, including defining key milestones, gathering data/input and providing actionable next steps
- Excellent at time management and organization, including ability to manage multiple projects and communicate effectively with cross-functional stakeholders
- Proven ability to assess problems, identify solutions, remove barriers, bring people along and get results.
- Acts with humility, flexibility, and recognizes the value of teamwork.
- Ability to build strong relationships, establish trust and lead through influence; people skills to drive engagement and alignment across teams, while also ensuring accountability, pushing back when needed in a constructive way.
Our Ideal Program Manager at Tango Card will have the following:
- PMP
- 3+ years of Program Management at a technology company
- Grace under pressure, approach challenges with humor & lightness.
Please Note: Visa Sponsorship not available for this position
#Li-DNI
- Competitive compensation package (money isn’t everything, but it helps)
- Medical, dental, and vision benefits (100% employer paid premium)
- Unlimited PTO and a generous holiday schedule
- 401(k) matching and equity opportunities (401(k) is a 100% match of up to 6%)
- Home-Office grant for ensuring a great WFH environment during social-distancing measures
- Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
- Continued education and self-growth opportunities through Udemy
- Virtual fitness benefits through Classpass
- Dog-friendly offices
What We’re Up to at Tango Card
Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.
Why Work for Us
Tango Card is proud to have been rated one of the Best Companies to work for by Built In Seattle. We’re on an incredible path to be the #1 rewards provider, and we are hiring amazing people across all areas of the business to accomplish our vision.
We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.
COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.
Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.
Tango Card is an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.