Program Manager

| Wilmington, NC +80 more | Remote
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The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.


Currently, Bounteous is searching for a Program Manager to add to our fast-growing team. Successful candidates have several years of experience in partnering with clients and managing all sized projects independently from inception through completion, as well as internal PM teams. You’ll be responsible for prioritizing, guiding, and directing practice area and PM teams throughout the life cycle of various small to large sized projects. The right candidate will be an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product. The ability to communicate effectively is a foundational skill of the Program Manager position and they will need to facilitate communication amongst the project teams, with client stakeholders, and up through senior management.

Role and Responsibilities

  • Independently lead and motivate diverse teams on various types of projects in a fast-paced environment while also managing a team of Project Managers
  • Oversee projects led by your direct reports to ensure everything stays on track, on budget, within scope, and follows internal processes
  • Ability to lead projects while also leading a team of 2-3 direct reports
  • Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes
  • Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction
  • Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning
  • Proactively monitor, report, and react to project scope changes, budget burn, and timeline risk
  • Ability to understand a problem and work toward a solution by building consensus within the project team
  • Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product
  • Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management
  • Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on
  • Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities 
  • Foster a collaborative environment within the project team and direct reports
  • Ability to resolve conflicts in a mature, productive, and positive manner
  • Act as a key client contact and ensure their expectations are met and results are delivered
  • Leverage current project management systems to make data driven decisions and provide reporting as needed
  • Work with the clients and product owners to ensure the realization of business goals in working solutions
  • Develop domain expertise in client's business space to drive results
  • Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company
  • Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities 
  • Proactively analyze, propose, and implement process improvements
  • Work with the Program Delivery leadership team to determine and implement best practices, new technology, and new processes
  • Coach and mentor other team members 
  • Effectively manage direct reports including project oversight, performance management, goal setting, conflict resolution, and career pathing
  • Build strong relationships with client and internal team members to deliver success
  • Contribute to the internal development of Agile and project management processes, deliverables, and standards
  • Continue expansion and development of new skills, techniques, and tools through continuous learning

Preferred Qualifications

  • BS/BA in relevant program, or equivalent work experience
  • 7+ years of project management experience of progressively increasing responsibility with at least 2 years of Agile experience
  • 8+ years of experience working as a consultant or in an agency as a project manager
  • Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall
  • Worked with multiple teams simultaneously, consisting of 4 to 8 people
  • Managed distributed or remote team members
  • Experience delivering large digital-related projects ($1MM+, 9+ months)
  • In-depth understanding of digital development process and technologies 
  • Proven organizational skills and a focused attention to detail
  • Experience in both Confluence / JIRA or equivalent tool for software development
  • Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify) and Google Analytics a plus
  • CSM and PMP certifications are a plus
  • Experience working in regulated environments such as financial services, pharmaceutical, healthcare and experience with policies such as Sarbanes-Oxley, PCI, and/or CAN-SPAM a plus

#BI-Remote

#LI-Remote


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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.


Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.


Bounteous is willing to sponsor eligible candidates for employment visas.

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Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SassLanguages
    • SqlLanguages
    • DrupalLanguages
    • MagentoLanguages
    • AEMLanguages
    • ReduxLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ShopifyCommerce
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • Adobe CampaignLead Gen
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Bounteous

What are some social events your company does?

My favorite events include a Summer in Winter themed party we held at the Studio, Peak, Peach and remotely all simultaneously. Those attending remotely, zoomed in with festive attire we sent in packages that included drinks/food/favors we had them on the big screen TV so they can view everyone and participate in games.

Markel Lewis

People Experience Advisor

How do you collaborate with other teams in the company?

Whether attempting to gain alignment, provide information, or have a difficult conversation, I feel it’s important to approach every situation with empathy. We may each have different priorities, but remembering there’s a human on the other side of the screen or affected by your decisions goes a long way toward fostering collaboration.

Catrina Ahlbach

Chief of Staff (Tech)

What are Bounteous Perks + Benefits

Bounteous Benefits Overview

Creating a remarkable team member experience goes beyond benefits and rewards – but let’s be honest, they matter. That’s why we’re committed to building a culture of growth, support, and belonging across our global community so amazing people (like you) can thrive every day. Being the best version of yourself is made possible with a healthy lifestyle. We cover 100% of your medical insurance premiums and 65% for any dependents. Choose from a variety of plan options for medical, dental, vision, life insurance, and more that suit yours and your family’s needs. In addition to your physical health, time away from work is important for your mental health. Our ‘Take What You Need’ paid time off policy empowers team members to balance business and personal demands in a healthy, flexible, and supportive way. As an added bonus, when summer rolls around you can get a head start to your weekend with Summer Fridays. As for your financial wellbeing, we offer 401(k) retirement plans through Charles Schwab with a contribution match up to 3% of your annual salary.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

From day one your growth is encouraged and supported with mentorship and development opportunities. Learning & Development is a shared accountability among Team Members, Career Coaches, and the Organization. Your learning journey may include a mix of on-the-job experiences, networking exposure, and education opportunities. To further support career growth, team members are eligible for financial aid for ongoing training, courses, certification, and conference opportunities aligned with their role and the direction of their team.

You are empowered by belonging with an inclusive, people-first culture. Team member networks, our version of employee resource groups (ERGs), hold space for individuals and allies with shared identities, interests, and passions. Our resource groups celebrate communities of color, life as a working parent or caregiver, the LGBTQIA+ community, wellbeing, sustainability, and more.

Lastly, you’re encouraged to work how and where you perform best. We acknowledge that not everyone thrives with a 9 – 5; find a schedule that works for you while honoring team and client commitments.

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