Job summary
The Red Hat Consulting team is looking for a Program Manager to join us. In this role, you will work in a designated account and collaborate with the account sales executive, services manager, services technical team, and other Red Hat teams to promote superior delivery and total customer success through Red Hat's consulting, offerings, and adoption. You will manage Red Hat Services and focus on the successful delivery of Red Hat Consulting engagements within your assigned account. As a Program Manager, you will be responsible for understanding your accounts, including customer goals, missions, and politics. You will provide an intense level of program governance to our most strategic accounts to ensure complete customer success. The solutions you will oversee will focus primarily on emerging technology and developer adoption of Red Hat OpenShift. You will participate in engagements that will be limited in duration, with the potential for multiple engagements running concurrently, which will have significant long-term impact on the overall customer success with our line of offerings. Successful applicants must reside in a state where Red Hat is registered to do business.
Primary job responsibilities

• Serve as an active contributor within the Consulting team
• Collaborate on and contribute to internal initiatives
• Provide mentorship for the teams within which you will work
• Collaborate with multiple business teams within Red Hat, including sales and support teams, which will be key to your success
• Be responsible for executive-level ownership, communication, and accountability in regard to all external and internal stakeholders
• Perform detailed management and reporting of account through Red Hat's tools
• Provide risk and quality control for customers and Red Hat's preparedness
• Support customer internal marketing, business outcomes, roadmap, and overall vision
• Strategize and act on delivery practice evolution in accordance with the scale of business
• Navigate and proactively own escalation procedures to push issues to closure
• Facilitate the end-to-end implementation of Red Hat Consulting within accounts
• Structure and manage complex projects surrounding our technologies
• Understand Red Hat's and customer procurement processes
• Be responsible for the end-to-end orchestration and implementation of applicable consulting contracts
• Provide sales and scoping support to assigned customers
• Attend and host regular meetings with customers to build relationships in a professional and personal manner through on-site meetings and events
• Contribute to the interviewing process through phone screens and in-person interviews
• Contribute to hiring events

Required skills

• Bachelor's degree in computer science, engineering, business, or applicable education
• Customer-facing field experience, particularly at the executive level
• Consulting delivery or sales experience
• Experience managing teams in multiple workstreams
• Proven presentation skills
• Risk management skills
• Experience with cross-functional collaboration
• Project management certification like Project Management Professional (PMP), Scaled Agile Framework (SAFe), or equivalent
• Periodic travel, following Red Hat's COVID-19 guidelines

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.