ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!

As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.

As a Program Manager at ActiveCampaign, you are part of the Global Services team that is focused on cultivating strong relationships and loyalty with more than 150,000 businesses around the world. Our customers rely on ActiveCampaign to teach and empower them to build successful marketing strategies through one-to-many initiatives. We pride ourselves on using our programs to set customers up for success the moment they start with ActiveCampaign. 

What your day could consist of:

• Manage the global Scaled Onboarding operations, including vendor and tool management, scheduling, delivery, promotion, and reporting
• Deliver a true “ActiveCampaign experience” for all attendees through delivery and moderation of Scaled Onboarding programs
• Create, maintain, and iterate high-impact Scaled Onboarding content for multiple industries that is up-to-date and within AcitveCampaign’s brand standards and style
• Partner with the Localization Team to ensure the delivery of a global first program, considering all language and regional implications
• Work cross-functionally with Sales to evangelize the Scaled Onboarding program and communicate impact to product adoption and retention
• Partner with Marketing on adoption efforts for the Scaled Onboarding program
• Report on the impact of the Scaled Onboarding program, specifically how the program impacts product adoption and revenue retention in the first 90 days

What is needed:

• 2-3 years of project management and/or operations experience in an agile environment
• Exceptional organizational and communication skills – both verbal and written
• Experience and ability to effectively capture the attention and engage large audiences 
• Passionate about providing exemplary customer learning experiences 
• Demonstrated understanding and application of effective learning strategies
• Exceptional organizational and communication skills – both verbal and written
• Technical expertise, ability, and appetite to acquire knowledge of new products
• Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all ActiveCampaign functional areas
• Demonstrated ability to deal with rapid change and be a strong team player

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for meditation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. 

Start with trust

Make the customer a hero

Cultivate inclusion & diversity

Iterate everything, always

Create WOW

Pursue growth with gratitude

Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.

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