We're on a quest to help people connect through pets.
Dania Beach, FL

Program Manager – Product Content

| Dania Beach, FL
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Our Opportunity:

Chewy is hiring a Program Manager – Product Content on the Merchandising Systems and Services team (MSS). The Merchandising Systems and Services Team (MSS) team is responsible for creating the systems, services and the process infrastructure for all Chewy businesses. Our team’s mission is to be the backbone for Chewy’s Business/Category teams, helping win long-term customer trust, business growth and profitability. We own the Pricing, Catalog/Content and Vendor Systems & Services that have automation, product, program and operational components. Chewy is looking for a technically adept, problem solving leader who will have the opportunity to build/improve/automate our product content. Your focus will be on defining and implementing systems and process frameworks that improve catalog health. You will wear multiple hats, always be focused on solving complex problems, starting up programs and tooling up for the future. You will partner with leadership in a high-paced and heavily cross-functional environment.

What You'll Do:

  • End to End ownership of the program from Intake, setting & communicating strategy, prioritizing deliverables/milestones, building consensus, and coordinating communications.
  • Organize, plan, and execute project objectives including communicating to stakeholders tasks, action items, and the availability of deliverables
  • Identify, document, and coordinate deliverables across cross-departmental gaps
  • Identify and escalate project blockers, risks, and issues to the Manager, Content Production and suggests potential solutions, in addition to a weekly report on program status
  • Work directly with team members to coordinate operational tasks as needed
  • Develop relationships with stakeholders and facilitate a collaborative program working environment
  • Create process maps, documentation, and workflows as needed to support process implementation
  • Functionally-
    • Develop programs/tools that identify and address content gaps
    • Build and enhance automation to manage the input systems and processes that help Merchandising deliver a best-in-class experience for our pet parents and vendor partners
    • Partner in building systems/processes to manage a complex network of Vendor partners and Catalogs
    • Synthesize complex data into usable/actionable information
    • Lead from the front and not be afraid of rolling-up your sleeves regularly

What You'll Need:

  • BA in Computer Science or other engineering fields, Economics/Finance or Master’s degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering)
  • Minimum 5 years experience in an ecommerce or retail environment in a Merchandising or Marketing capacity
  • Strong data-focused & technical tool kit with the ability to build and enhance automation
  • Background in creating, managing to and improving metrics (KPI) using quantitative analysis
  • Advanced experience with Microsoft suite of office products
  • High proficiency in SQL and Tableau
  • Functional experience with Adobe Creative products
  • Demonstrated ability to work in a team environment
  • Ability to think and react in a high-energy, fast-paced environment
  • Strong communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams
  • An entrepreneurial mindset and a driving passion to change, challenge, and improve current processes
  • Position may require occasional travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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