This role can be performed remotely anywhere within the United States and Canada.

If you’re passionate about company culture and believe that culture is shaped and impacted by people systems, please keep reading. FullStory is looking for a People Operations Program Manager to design, build, and maintain people programs that foster an unsurpassed FullStorian experience. We seek an idealist with a strong streak of pragmatism, who has evidence backed opinions on how their work affects culture and employee experience. A successful program manager makes time to be strategic while also spending time at the ground level, ensuring programs are implemented and running effectively. You’re always thinking about ways to improve and gathering feedback to continuously and strategically iterate on your programs. 

Day to day, you’ll: 

• Project manage active programs, establishing deadlines and communicating details to stakeholders 
• Analyze data produced from programs, such as survey responses or performance management outcome to create reports and share-outs to managers and executives focused on learnings, Diversity Equity Inclusion and Belonging (DEIB), and opportunities for improvement
• Generate, measure, and report on metrics that measure the effectiveness of People programs, identifying opportunities for continuous improvement
• Facilitate learning and development sessions that you’ve created to support understanding and successful execution of your programs 
• Collaborate with HRBPs, Recruiting, and HR Operations teams on initiatives related to your programs or the FullStorian experience

We’re looking for someone who:

• Has 3+ years of experience managing people programs in a HR setting or similar
• Has experience managing data in spreadsheets and extracting data from SaaS tools 
• Has experience managing projects by planning and communicating tasks to meet deadlines
• Has experience with people programs (e.g., performance management, employee listening, new hire onboarding, or other similar people programs) 

It would be amazing if:

• You have SaaS industry experience and have worked in HR during a time of rapid growth
• You’ve owned long term projects or programs and understand how to balance execution with strategy-- this is a marathon, with some short sprints mixed in.
• You have an interest (whether self-taught or formal training) in organizational development, IO Psychology, and/or the future of people strategy in progressive organizations

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

FullStory is backed by world-class investors and has 300+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company, in three words:

• Empathy - Making a habit of empathy is a powerful way to maintain moderation and stay open to important information that doesn't originate inside your own head.
• Clarity - Few problems can survive their thorough description. By the time you can explain a problem in excruciating detail, especially to someone else, you know how to solve it.
• Bionics - "Study what humans do and figure out how to scale it." A dedication to building bionic systems ensures we maximally empower our users while minimizing our own unnecessary toil.

Benefits

• Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
• Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
• Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $4800 USD per calendar year.
• Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy. 

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. When you apply, you will have the opportunity to share your pronouns, gender, ethnicity, and veteran status with FullStory to help us identify areas for improvement in our hiring and recruitment process. Completion of these questions is entirely voluntary. Any information you choose to share with us will be kept confidential and will not impact the hiring decision in any way.