About AvidXchange

AvidXchange is a leader in automating invoice and payment processes for mid-market businesses. Last year, we processed 53 million transactions across our network of more than 700,000 suppliers, transforming the way 7,000+ customers in North America pay their bills. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team. At AvidXchange, it's not a "me" thing, it's a "we" thing.

Founded in 2000 and headquartered in Charlotte, North Carolina, we have over 1,500 employees working in one of our seven offices or remotely. At AvidXchange, you'll have the opportunity to tackle tough, complex challenges, working side-by-side with amazing talented teammates. And in doing so, our goal is to enable you to discover your maximum potential - while being your unique, authentic self at work. If that sounds like you, come join the team!

Job Overview

The Senior Operations Program Manager will be responsible for, in partnership with the leader of Process & Change Delivery function, (1) the adoption & utilization of Program Management methodologies & disciplines balanced with agility & speed within the Operations Process & Change Delivery team, (2) the establishment & management of the intake process for all new programs & projects driven by and/or impacting Operations, (3) the management of resource capacity within the team against initiative-demand, and (4) the management of Process & Change Delivery routines dedicated to the portfolio health of Operations programs & projects.

This individual should have a strong foundation of experience in Program & Project management, demonstrating effective planning, execution and delivery of complex, cross-functional initiatives, with some experience in both Portfolio Management & the design of optimal processes and operational procedures.

The outcomes of this function are to ensure: (1) the process-engineering skillsets within the Process & Change Delivery function are complemented with program & project management capabilities that drive efficient & effective management of resources, risk & change along each phase of the project lifecycle from Design & Build phases to Operational Readiness, (2) new initiatives impacting or driven by Operations are effectively prioritized & strategically placed, (3) resources within the Process & Change delivery function are maximized, and (4) active programs & projects within the Operations Portfolio are successfully executed to completion - all of which will enable the organization to accelerate growth, drive greater disciplined innovations, and ultimately, achieve business objectives.

Job Responsibilities

• Establishment & maintenance of processes, standards & artifact templates to enable effective adoption & utilization of Program Management methodologies & disciplines within the Operations Process & Change Delivery team, ensuring these are balanced with agility & speed
• Establishment & management of the intake process for all new programs & projects driven by and/or impacting Operations
• Ongoing management of resource capacity within the team against initiative-demand, serving up decisions for trade-off's where needed
• Management of Process & Change Delivery routines dedicated to the portfolio health of Operations programs & projects
• Ongoing portfolio analysis to drive continuous assessment of what should start, stop or continue (including where consolidation or recasting needed for ongoing strategic alignment)
• Aggregation of initiative statuses (progress, risks, plans) to provide regular summaries on Operations Portfolio Health
• Promote departmental, program and project vision in a clear and inspiring manner.
• Where needed, willingness to step-in and perform project and change management responsibilities alongside the execution-arm of the Operations Process & Change Delivery team
• Ongoing mentorship & support for the execution-arm of the team as they navigate their individual programs or projects
• Develop collaborative working relationships across the organization through excellent communication, customer service, and work product delivery
• Identify and champion workable new concepts and ideas that positively impact the business
• Required Experience, Qualifications, and Skills
• 7 years of relevant experience of progressive growth in project and program management
• 5+ years of leadership / supervisory experience
• Demonstrated ability to drive large-scale change management within a complex, high-growth matrixed organization
• Experience with senior executives and ability to create and deliver executive level summary reports / presentations
• Skillfully resolve conflict, persuade and negotiate with internal and external parties
• Demonstrate strong performance management and people development skills, including motivating, coaching, mentoring and empowering
• Skill in focusing on desired results, determining what is important, urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
• Ability to work autonomously while maintaining a high-level of transparency into key decisions and issues
• Experience and expertise with MS Office (word, excel), Visio, PowerPoint and project management tools (MS Project, Daptiv/Changepoint, Planview, CA PPM / CA Clarity, etc.)

Preferred Experience, Qualifications, and Skills

• Experience in FinTech, B2B, Payments preferred
• PMI/PMP certification preferred
• Experience in Portfolio Management preferred
• Exposure to lean six sigma & ability to design optimal processes & operational procedures preferred
• Demonstrates strategic thinking and the ability to convey a vision, actively models thought leadership

Equal Employment Opportunity Statement

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to: veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

• Job Family Project and Program Management
• Job Function Technical Project/Program Management
• Pay Type Salary
• Employment Indicator Professional

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