Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About the team:

The Shipper Insights team develops and delivers world-class FTL freight / supply chain insights that solve meaningful customer problems. We work across Convoy’s demand team to identify customer needs, analyze data, and develop recommendations for our customers to improve performance, reduce costs, and eliminate waste.

About you:

The Program Manager (New Shippers), Shipper Insights will focus on developing and delivering insights to high potential shippers early in their relationship with Convoy in order to accelerate account growth and ensure Convoy is meeting shipper expectations.

You will report to the head of Shipper Insights, working with our Sales team, and collaborating closely with our Data Science, Product, and Marketing orgs. You will combine Convoy’s deep data foundation with customer knowledge and a broad market perspective to deliver benchmarks, diagnostic analytics, look-ahead perspectives for each new account.

You Will:

• Own and drive the Shipper Insights strategy for high potential, early-stage accounts -- e.g.
• Develop, execute, and deliver insights focused on new accounts such as market / industry benchmarks, and leading indicators of cost / quality / performance
• As Convoy gains experience and data for each account, better tailor insights specific to customer performance and needs
• Effectively guide and collaborate with partners in Data Science, Engineering and Product to fashion insight-related products for early-stage customers
• Help mentor and coach the front-line sales team on incorporating insights into sales motions throughout the customer lifecycle
• Ensure a long-term foundation for strong, collaborative customer relationships driven by data and insights 

We’re looking for someone who has:

• BS or Advanced Degree in Economics, Finance, Statistics, Computer Science, Operations Research, a natural science or equivalent quantitative subject
• 10+ years in a top-tier tech, consulting, or transportation company where you leveraged quantitative analysis, analytics, and data science in order to solve business problems, preferably in a customer- or vendor-facing role
• As part of above experience, 3+ years in the truck-load freight / logistics industry working with shippers or carriers on supply chain performance, data analytics, vendor management, and/or business development
• An experienced storyteller, capable of distilling complex ideas and data into simple, digestible, and compelling narratives
• Strong analytical skills – good at creating and analyzing business information, creating dashboards, tracking key business metrics. Exceptional with Excel/Data management tools
• A proven ability to effectively translate problems into scalable programs that span both business process and technology solutions
• Comfort facilitating collaboration and commitment across disparate groups with competing priorities
• High degree of comfort with ambiguity, with the ability to think and act both strategically and tactically in unstructured problem spaces
• A firm sense of ownership, where you get your hands messy in the details, but do so in service of letting our sales team shine with our customers
• Worked with and influenced external senior stakeholders

Nice to haves:

• Worked with and influenced external VP-level / C-Suite stakeholders
• Data visualization and/or early product prototyping / design
• Working knowledge of scientific / statistical languages such as R or Python

Benefits:

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 

* On demand primary care through 98.6

* Generous paid time off

* Paid parental leave program 

* Fertility benefit solutions via Progyny

* Child-care and adult/elder-care options through Bright Horizons

* Opportunity to join and contribute to one of our Employee Resource Groups

* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!