Program Manager Marketing at Providence Health & Services (Portland, OR)

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Providence Health Plan is calling a Materials Operations Program Manager who will be the owner of regulatory-required member materials defined programs to our location in Portland, OR. This position will be remote and may pivot to a hybrid model in 2022 working a combination of in office and remote. The role is open to the footprint of Providence in AK, WA, OR, CA, TX, and MT.

Member Materials programs include, but not limited to ensuring all regulatory requirements are met, gathering and implementing input from cross-functional teams and managing auditing processes for deliverables (SBCs, summary of benefits, Evidence of Coverage (EOCs )and Annual Notice of Change (ANOC)). As owner of Member Material defined programs, this role is responsible for strategic planning, creating and maintaining program project plans that encompass the entire life cycle of the program; inclusive of developing the timeline and budget, leading annual program implementations, managing all internal and external stakeholders, and managing ongoing monitoring and reporting of all programs. The Member Materials Operations Program Manager should have a continual focus on process improvement, and is expected to review all programs at least annually and present improvement opportunities to department leadership when appropriate.

Performs all duties with a minimum of direct supervision and in a manner which promotes a team spirit and reflects our Mission and values.

Major challenges:

  • Completing a high volume of work requiring a high degree of attention to detail within short time frames in a timely, accurate and professional manner.
  • Challenging regulatory environment demands ability to affect mandated changes to appropriate materials on an immediate basis.
  • Establishing effective work priorities, demonstrating good judgment, flexibility and adaptability to changing needs and competing demands.
  • Interacting positively and professionally with a wide variety of internal and external stakeholders.
  • Gaining and maintaining knowledge of the wide variety of product portfolios and benefits associated with Commercial, ASO, Medicare, Medicaid and Individual lines of business.

In this position you will have the following responsibilities:

  • Owner of defined Regulatory-Required Member Materials Programs
  • Creates and maintains program project plans related to member materials.
  • Owns and maintains detailed end to end process documentation as related to programs
    • Inclusive of needs and tasks of cross functional stakeholders (IS, Compliance, Membership Accounting, Product & Benefit Management) and external vendor partners
  • Leads cross functional work groups, inclusive of managing project meeting series and stand-ups when necessary to maximize efficiency and effectiveness of work.
  • Manages the creation of, and prepares correspondence, memos, schedules, reports, special projects, agendas, minutes, contracts, presentations, overheads, and flowcharts with little or no guidance. This may involve obtaining, organizing and planning suitable presentation of content. Routes, answers or prepares responses to inquiries with little or no guidance.
  • Recommends process improvements related to Member Materials Programs, and leads implementation of improvements when approved.
  • Establishes and promotes positive working relationships within the department and throughout PHP.

Job specific knowledge, skills and abilities

  • Proficient in documentation software and database management.
  • Thorough knowledge of personal computer applications (e.g. Teams, Excel, PowerPoint, WorkFront, etc.).
  • Proven ability to work in website applications.
  • Strong, demonstrated, project plan development and execution.
  • Ability to manage budget for Marketing Programs
  • Ability to anticipate and think through content variation and scenarios to ensure correct programing for our document-generation platform (Product Forge) to produce desired end result for material(s).
  • Ability to assess root cause, bring collaborative solutions to the table and implement scalable processes to avoid same errors.
  • Strong organizational, prioritization and project management skills.
  • Excellent interpersonal and communications skills (both oral and written), with a consistent regard for tactfulness and confidentiality and ability to prioritize work effectively and communicate status and related impact.
  • Ability to understand cross functional roles and respectfully hold individual caregivers and external vendor partners accountable.
  • Proven ability to generate timely and accurate results from cross functional team of caregivers who report to different areas throughout the ministry. Ensuring compliance with regulatory and accreditation guidelines.
  • Proven ability to work collaboratively in a fast paced, team-oriented environment.
  • Keen and consistent attention to detail and accuracy.
  • Ensuring compliance with regulatory and accreditation guidelines.
  • Ability to translate a variety of information into required documents, defining versions, creating templates, maintaining material-specific documentation in materials tracking database, managing translations into alternative languages and formats and coordinating internal reviews, edits and approvals.
  • Able to work and plan with minimal direct supervision and within strict timelines

Required qualifications for this position include:

  • 5 years' work experience in an program support role (program coordinator/manager)

Preferred qualifications for this position include:

  • Bachelor's degree in Business or Health Care Administration.
  • LEAN or Project Management Professional (PMP) certification

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details -

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression,

exual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
More Information on Providence Health & Services
Providence Health & Services operates in the Healthtech industry. The company is located in Renton, WA. Providence Health & Services was founded in 2022. It has 20990 total employees. To see all 15 open jobs at Providence Health & Services, click here.
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