Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 8 years of experience in program/project management
• Experience with process optimization

Preferred qualifications:

• Knowledge of Google Ads and support ecosystem
• Ability to multitask, prioritize, and manage across multiple time-sensitive initiatives
• Excellent strategic and critical thinking mindset

About the job

gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

gTech Professional Services (gPS) enables Google's advertisers and publishers, as well as our Google promoters. We do so by providing consulting and engineering services through the customer lifecycle. We work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

As a Program Manager supporting the gTech Professional Services (gPS) Industry Subject Matter Expert (SME) Program, you'll be responsible for solving complex problems, designing program initiatives, and driving a large-scale, global, and highly cross-functional program across regions, industries, and functions.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Drive day-to-day operations for program, including driving meeting agendas and discussions, managing a large/global community, leading Objectives and Key Results (OKRs) development and inputs, onboarding, offsite content, calendar, tools, and incentives.
• Structure and execute against strategic projects to solve for complex, ambiguous, and potentially charged issues for the SME Program.
• Ensure global alignment across key initiatives via close partnership with core program team.
• Design, roll out, and land new processes and program initiatives to influence global consistency, increase productivity, and improve overall program and organization operations.
• Build narratives and communication to drive the team strategy and execute on priorities.