Program Manager - Digital Experience Platforms

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About the job
Red Hat's Digital Experience Platforms team is looking for a collaborative and motivated Program Manager who can work across teams to lead large efforts to success. In this role, you will focus on the information retrieval platform and our artificial intelligence (AI) and machine learning (ML) solutions. These programs have an impact across the vast portfolio of Red Hat's digital platforms, including the customer portal and connect portal for technology partners. You'll take on a leadership role for long-running and impactful initiatives, partnering closely with stakeholders, development teams, and subject matter experts. Applicants residing in the U.S. Eastern Time Zone are preferred.
What you will do

  • Collaborate with stakeholders to define and socialize a strategic architectural vision for the search platform
  • Establish a new workstream focused on data-oriented solutions for customer-centric issues
  • Track and deliver status reports on the scope of evolving high-level goals, ensuring that the involved teams are engaged in their mission to navigate them within agreed timeframes and that stakeholders are informed
  • Operate in an inclusive meritocracy to solve problems effectively and efficiently
  • Lead development team in agile ceremonies, e.g., backlog refinement, sprint planning, standups, etc.


What you will bring

  • 5+ years of experience working in project, program, and product management
  • Excellent written and verbal communication skills
  • Ability to foster productive collaboration between technical teams and business stakeholders
  • Experience building and delivering complex communication plans across several organizations
  • Familiarity with agile practices and ability to balance engineering agility with long-term stakeholder planning needs
  • Desire to work in an open organization; prior open source participation


The following are considered a plus:

  • Familiarity with search engines, including Apache Solr, at scale
  • Familiarity with advanced analytics like ML models
  • Familiarity with knowledge-centered support
  • Experience with Jira, Confluence, and ServiceNow


About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!


Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

More Information on Red Hat
Red Hat operates in the Automation industry. The company is located in Raleigh, NC, Ann Arbor, MI, Atlanta, GA, Austin, TX, Boston, MA, Washington, DC, Charleston, SC, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Durham, NC, Los Angeles, CA, Minneapolis, MN, New York, NY, Richmond, VA, St. Louis, MO, Sunnyvale, CA, McLean, VA and Westford, MA. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Flexible work schedule. To see all 13 open jobs at Red Hat, click here.
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Raleigh-Durham, NC

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