Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
Workday is growing and we're growing fast. Customer satisfaction and a high adoption of the Workday suite of products are key to our success. The Customer Success teams are a part of our CX organisation and play a pivotal role in our current growth and our future ambitions. To support Workdays' future ambitions, we are looking for a versatile Program Manager to join the Customer Success Global Programs team. Our Program Managers initiate and drive strategic programs that improve the effectiveness of our Customer Success organisation. In this role you will run complex global programs that impact all CSMs and CS leaders. You will also be involved in strategic initiatives that extend beyond Services and Customer Success, including enterprise -wide strategic initiatives, Mergers and Acquisitions, as well as, the introduction of new systems and new offerings. Your work will result in a smoother Customer Experience, higher customer satisfaction and better product adoption. This is a highly visible role requiring extensive interaction and collaboration across Services and other groups at Workday involved in the launch of new programs. You ensure the delivery of the programs, the necessary materials and content is on time, within budget and on target. We need an ambitious self-starter, who is comfortable working in a highly complex and ever changing environment.

About the Role

Responsibilities:

• Lead discovery and design sessions for new programs and initiatives
• Identify the Program metrics and KPIs
• Plan, schedule, and monitor project deliverables, goals and milestones
• Actively influence and gain alignment on strategic program decisions
• Successfully manage multiple complex, company wide programs
• Identify and escalate conflicts and be able to manage trade-offs involving features, design and schedule
• Effectively communicate with senior management on decisions that impact the programs and their teams
• Create stakeholder buy-in
• Apply knowledge and best practices to design, document, measure and evaluate business processes and policies required to meet organization and program objectives
• Lead Merger and Acquisition activity for Services as needed.
• Drive process optimization and identify opportunities for improvement
• Partner with key stakeholders and other program managers involved in new programs including representatives from sales, marketing, product management, support, development, and service
• Work closely with other Customer Success Enablement teams to create the best reporting, analytics, communication and training.
• Develop and deliver targeted enablement to the Success Community
• Deeply understand the Success roles and advocate for improvements and efficiencies
• Represent Workday Services in cross-functional meetings

About You

Basic Requirements:

• Depending on level 4+ (P3) or 8+ (P4) years Relevant Working Experience, preferably in a SaaS environment
• Experience with Workday
• Experience in Sales Management, Customer Success Management or Enablement
• Excellent verbal and written communication skills
• Experience in leading structured meetings
• Experience in metrics, KPIs and reporting
• Experienced in running Programs or Projects.

Other Requirements:

• PMP or other Project Management certification preferred
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task effectively and thrive in a fast-paced, dynamic environment with general direction and guidance
• Capable of translating complex issues into simple terms to facilitate discussion and decision
• Able to identify relationships between programs and determine impact to other programs
• Comfortable working with Senior Leadership and executives
• Strong interpersonal skills and capable of building strong relationships across multiple teams and time zones
• High Learning Agility
• An enthusiastic team player with a positive mindset

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!