Job Description This Program Manager position will build, manage, and eventually automate the connection with the new GT Product Operating Model on behalf of the CCB technology community. The CCB representative on each of the GT Product Cabinets are accountable to represent the interests of over 100 CCB products - this position will facilitate that engagement to ensure requirements, timelines, & capability sign-off are all clearly documented and communicated to the GT Product. Additionally the role will ensure that GT product changes are communicated to CCB product teams and are represented in the appropriate product backlogs.
The GT Product Operating Model is new so CCB engagement is minimal so far. As a result, the initial top priority will be to build the initial support structure. The goal is to establish models that are applicable to each product based on engagement requirements - defaulting to as low-touch, lightweight as possible. Key activities will include -

• Partner with the GT Product Office to establish expectations for the CCB representatives on the GT Product Cabinets
• Engage the CCB representatives to ensure they understand the expectations of this role
• Partner with CCB representatives and other SMEs (e.g. Architects, Infrastructure Engineers, Data Owners) to design an engagement model best suited for that GT Product
• Ensure that the CCB representatives on the Product Cabinets have the necessary support with CCB to effectively manage the product relationship

Ultimate goal is to create a community, in partnership with the CCB representative, that will ensure a bi-directional flow of ideas and thoughts to/from GT & CCB.
One of the first points of business within the community will be to prioritize work requested from the GT Products to be delivered by CCB engineers. This role will work closely with the CCB Clearinghouse to integrate work into product backlogs in a clear and concise manner that is actionable by the product teams. As the alignment of CCB to the GT Products matures we will formalize the integration of roadmaps between the two organizations.
Additional expectations of the roll will be to communicate, socialize, & escalate key expectations to/from CCB and GT.
Successful Candidate will have:

• Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun
• Strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders
• Significant ability to negotiate, influence and lead matrix teams
• Strong executive presence and the ability to communicate to senior audiences
• Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities
• Experience with specific GT Products (e.g. databases, monitoring, authentication, etc.)
• Strong organization, problem solving, time management, and analytical skills
• Strong written and verbal communication skills with the ability to adjust easily based on the audience
• Modern program management skills that compliment a product-oriented organization model
• Knowledge of application, data, and infrastructure architecture disciplines
• Keen attention to detail

Qualifications:

• 7-10 years of related project management experience - financial services, business, project management, team leadership and/or technology experience
• Understand Agile and how to leverage the benefits across both Investment and Technology-based initiatives
• Experience building and working with high-performing teams in complex program execution, with a focus on process improvement
• Demonstrated ability to develop strong working relationships with peers as well as internal/external clients
• Excellent written and verbal communication skills with demonstrated ability speaking/ presenting to various levels of management in both business and technology
• Current experience with JIRA and Kanban
• Strong understanding of Waterfall and Agile methods; stakeholder management and risk management
• Extensive Product and/or Operations experience
• Extensive Technology Program Management experience
• Demonstrated ability to lead change across organizations
• Demonstrates flexibility, adapts to shifting priorities, embraces ambiguity and navigates through change positively while helping to remove challenges/blockers
• Ability to make subjective and informed decisions based upon known data, consequently influencing stakeholders and justifying decisions made to drive work and teams forward
• Strong staff management skills for exempt level professionals with ability to promote and maintain an inclusive, positive culture
• Ability to think strategically while also being hands-on to progress initiatives as needed
• Ability to prioritize projects and efforts according to business need and industry trends
• Experience with agile product development techniques and practices for speed-to-market

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.