Program Manager - Client Relationships
Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The role
We are looking for an individual with Relationship Management experience to be the voice and advocate for Galileo Financial Technologies internally managed programs. Your goal will be to optimize the performance of these programs and to ensure we deliver a world class customer experience that is in compliance with required policies and procedures. When there are opportunities and challenges, you will need to be the voice of the client in the organization to ensure they are addressed. You will need to work with them in a way that is compatible with their processes and needs. You will also act as the connective tissue across the organization and be able to work with different internal teams and processes.
What you’ll do:
- Building and managing relationships with Marketing Partners, Issuing Banks, and third parties.
- Manage program changes and run small projects.
- Building relationships with Galileo cross-functional teams.
- Manage Galileo’s portfolio of programs including bank compliance (fees, audits, T&C), product and marketing updates, adding new features and functionality.
- Lead meetings with business development and technical project teams with clients.
- Influence decision making with data and innovation that will allow Galileo to move faster and do program management better.
- Drive for continuous improvement around customer experience initiatives.
What you’ll need:
- Experience in managing relationships. If you’ve been involved in managing accounts or teams, that is a plus, but not required. Doing it in a financial services company would be an advantage but also it isn't required.
- Knowledgeable of the fintech end to end lifecycle for programs; preferred
- Experience learning regulated processes and highly complex systems.
- A B.A. or B.S degree in a related field like Business or Information Systems Management would be great but isn't necessary. Equivalent experience is also considered.
- The ability to present clear and concisely complex information, data, and plans to clients and stakeholders.
- Strong analytical skills to solve business problems through data analysis.
- The ability to lead and influence teams is required.
The ability to manage and grow internal and external relationships.
Why you’ll love working here
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
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Why you’ll love working here:
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning Retirement plans and planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, effective on November 1, 2021, U.S. employees must be fully vaccinated and boosted (when eligible) to work from any of our offices, travel for business or attend work-related meetings.
The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.