Program Manager (Business Transformation) at Galileo (Remote)

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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

The Program Manager will have accountability for defining and delivering consumer-centric solutions that simplify our operating environment and improve the experience for our clients and their customers.

What you will be doing:

  • Partner across internal teams and stakeholders to understand business and operational needs

  • Evaluate, prioritize and sequence business capabilities for implementation

  • Prioritize business needs to deliver incremental change while transforming overall business

  • Establish plans, approaches and timelines; Contribute to the overarching Ops roadmap

  • Define requirements, user stories and acceptance criteria for new systems and tools

  • Partner with 3rd party vendors, engineering teams, etc to build and deploy new systems/tools

  • Collaborate across the organization to align on integration and delivery execution; Minimizing duplication, gaps and re-work.

  • Work closely with our internal product and engineering teams to develop and deliver integrated consumer-facing self service solutions.

  • Collaborate across team to support implementation / go live of new features/capabilities; Partnering to inform/update: processes, procedures, training and communications

  • Solicit user feedback to learn, iterate and innovate

  • Define standard metrics to establish baselines and measure outcomes

  • Execute significant change in a fast-paced agile environment


What you'll need:

  • Bachelor's Degree 

  • 3-5 years of experience defining and delivering consumer-centric solutions that improve business outcomes

  • Track record of successfully implementing new systems, applications and tools

  • Highly collaborative; Ability to effectively partner across all levels of the organization

  • Ability to be agile; Comfortable lead change and continuous improvements

  • Consumer / Client centric focus

  • Strong verbal and written communication skills

  • Exemplary problem solving skills 

  • Demonstrates a strong bias for action

  • Outstanding time management

  • Excellent MS Office / Google Suite skills

  • Agile delivery experience, preferred

  • Financial, payment experience, preferred

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning Retirement plans and planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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