Program Management Lead at Citi (Jacksonville, FL)

| Jacksonville, FL
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The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:
  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
  • Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Oversees program plans meet business needs as described in the program initiation documents.
  • Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
  • Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
  • Ensures all areas of the program are appropriately staffed.
  • Monitors program commitment from those assigning resources.
  • Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
  • Creates the program risk management plan.
  • Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
  • Ensures essential procedures are followed and contributes to defining standards.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 6-10 years of experience
  • Education:


  • Bachelor's/University degree or equivalent experience.


  • The candidate will manage the completion of key tracking and reporting tasks on behalf of the RSM/CSM Project Support team. This position will be responsible for managing:
    1) Software releases and checkouts related to the RSM & CSM Case management applications. Includes pre & post implementation coordination activities between the business, technology & testing to ensure that functionality is implemented properly and controls are in place for what is implemented.
    2)Tracking, prioritization & submission of incoming project / maintenance requests for the RSM & CSM workflow applications. Includes resource forecasting for upcoming initiatives.
    3) Monthly operating / status reports and other team level management reporting related to the above.
  • Required Skills:
    • Strong execution and proven critical thinking and problem solving within a high pressured, constantly changing environment.
    • Strong communication - both verbal and written. Includes providing and receiving communications.
    • Strong analytical and organizational ability.
    • Work independently with limited oversight while accomplishing all stated objectives.
    • Understand organization objectives and create / execute a strategy that is realistic to achieve, yet stretches the applicant in a positive way.
    • Demonstrated success in the ability to appropriately prioritize and work on multiple tasks simultaneously.
    • Proficiency in Microsoft Office suite, especially Word, Excel, PowerPoint and Outlook
    • Proficiency with workflow applications is preferred but not required for this position
  • **Note: This position requires that the candidate manage software checkouts on Sunday mornings 1-2 times per month with an expected duration from 1-4 hours.


Job Family Group:
Project and Program Management

Job Family:
Program Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 916 open jobs at Citi, click here.
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