The Program Management Lead is a strategic professional who stays abreast of developments within their line of business / program and contributes to directional strategy. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external stakeholders. Significant impact on the area through complex deliverables. Provides advice and counsel related to the product, technology, governance or operations groups. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the Digital organization. T

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Manages multiple teams or a functional area (depending on size of business).
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures creation and signoff of program plan and charter, , stakeholder management plan and central program log.
• Ensures program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities.
• Ensures stakeholders understand the program schedule and key milestones.
• Ensures program stakeholders receive schedule status regularly.
• Ensures funding has been approved for the program.
• Ensures all areas of the program are appropriately staffed.
• Ensures program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Ensures vendor performance is monitored and actions taken if performance warrants.
• Maintains appropriate staffing requirements to meet operational needs.
• Exercises shared responsibility for budget, policy formulation and planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 6-10 years of experience
• Ability to negotiate with external parties

Education:

• Bachelor's/University degree or equivalent experience; advanced degree a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Project and Program Management

Job Family:
Program Management

Time Type:
Full time

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