Company Description

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services. 

Job Description

• Coordinate day to day operations with Head of Professional Services for assigned client projects 

• Serve as interface between team members and Head of Professional Services

• Organize, coordinate and create project schedules, resources, equipment and information

• Liaising with clients to identify and define project requirements, scope and objectives 

• Ensure Professional Clients’ needs are met as project evolves 

• Prepare comprehensive action plans including timeframes and budgets for projects 

• Perform various coordinating tasks like schedule and risk management, along with administrative duties like maintaining project documents, email correspondence, handling day to day inquiries from client and internal team members 

• Ensure all Professional Services projects are delivered on time, within budget and meet high quality standards 

• Assign tasks to internal teams and assist with schedule management 

• Analyze risk and opportunity and proactively work with Head of Professional Services to escalate when needed 

• Organize and communicate details related to specific tasks and projects 

• Act as primary point of contact and communicate project status to all participants 

• Create and maintain comprehensive project documentation, plans and reports

• Ensure all standards and requirements are met through conducting quality assurance tests 

• Assist clients and Head of Professional Service in setting up and onboarding clients

• Deliver excellent quality customer service to Professional Service customers 

• Assist in creation of assets and materials, templates, project management and managing projects and engagements through execution for Professional Services clients

• Responsible in assisting Head of Professional Services to deliver best in class services in the boutique fitness industry to help customers and company accelerate growth of business

• Support in building and scaling organization in a fast-moving, customer-centric, and solutions-oriented company to enable success quickly and effectively 

• Ability to multi-task and support Head of Professional Services to deliver a best-in-class customer experience

• Lead in coordinating and implementing to deliver of professional services to Xplor customers 

• Take ownership to ensure customer satisfaction and on-time completion of projects

• Deliver consistent, outstanding quality work

• Coordinate and assist in development and implementation of solution offerings to provide additional value to customers

Qualifications

• A true love for customers and helping people 

• Amazing attention to detail 

• Excellent at multi-tasking 

• Ability to move swiftly and efficiently in a fast-paced remote environment 

• Resourceful and a go-getter attitude 

• Excellent time management and communication skills working with people across multiple time zones 

• Solid organizational skills

• Strong client-facing and teamwork skills 

• Familiarity with risk management and quality assurance control 

• Strong knowledge of Microsoft Office 365, Canva, Slack, Zapier, etc 

• Hands on experience with project management tools (ie. Asana, Microsoft Project, etc) 

• Collaborative in nature with clients and internal teams to deliver results and on deadline 

• Customer-centric approach and willingness to learn 

• Ability to support Head of Professional Services in a remote setting 

• Highly ethical, ability to demonstrate empathy, humility, motivation and listening skills 

• Passion for fitness, health, and wellness, our vision at Xplor, and the customer problems we are solving 

• Bachelor's Degree or equivalent work experience 

• 1+ years of experience working in project management, consulting, professional services, or related function

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours. 

We’re committed to replying to each application and look forward to getting in touch with you soon.