Job Title: Professional Services Consultant (Eagle)
Location(s): Remote (US)
About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Job:
As an Epicor Consultant, you will participate in consulting engagements and assume responsibility for performing implementation tasks and producing quality deliverables. You will assist your Project Manager to organize and control tasks within the work plan and demonstrate the ability to lead small customer project teams or small engagements. You must demonstrate the ability to work with the client on an independent basis for short-term engagements with little supervision.
What You'll Do:

• Lead customers through each stage, ensuring that all customer requirements have been addressed and accounted for in the new system setup.
• Implement Epicor Eagle/ERC software utilizing our established processes/procedures.
• Tests, trains and troubleshoots system for customer, providing initial level of support for assigned product.
• Generate interest of customers in additional products and services.
• Responsible for timely entry of time and expenses in project accounting system.
• Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks.
• Possess accurate estimating skills for various project tasks. Ensure that project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate or project budget.
• Must possess a valid driver's license and a passport would be required for any international work.
• Must be able to travel on a national basis, averaging around 50-75%

What You Need to Succeed:

• Bachelor's degree - Business, MIS, IS, Education or related degree, or equivalent work experience
• 3+ years consulting, business application training or customer support experience in the software industry required
• Retail software experience is required
• Previous experience with financial services software or experience in the financial services industry is preferred.
• Knowledge of Epicor's Eagle applications preferred
• Effective teaching, excellent verbal/written communication skills and PC skills required

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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
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Requisition Number: 21001035