Professional Services Consultant 4

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The primary responsibility of the Program Manager is to lead our enterprise-scale customers through wildly successful Adobe Workfront engagements, demonstrating excellence in strategy and planning, while meeting program timelines, adhering to the scope of work, and meeting budget requirements. The Program Manager is a customer-facing role that is responsible for delivery of paid Workfront services, and owns developing strategy for delivery, collaborating closely with internal and external partners to ensure positive project progress, and that timeline and budget goals are achieved across the program. The Program Manager owns communication of program health to both customer and internal leadership, and serves as leadership's primary point of contact.
What You'll Do
Responsibilities:
  • Owner of enterprise-scale programs of work, serving as the primary point of contact for internal and external stakeholders.
  • Responsible for regular communication of program-level status to customer leadership and internal Adobe Workfront leadership.

  • Harmonizes project and program components and controls interdependencies in order to realize successful delivery of scope.
  • Aligns strategic direction across projects to ensure program goals and objectives are met.
  • Ensures project planning and progress support program timeline expectations.
  • Is responsible for project scopes across the program to ensure scope obligations are met and budget is adhered to.
  • Partners with Resource Manager to resolve resource constraints that affect multiple projects within the program.

  • Supervises program health and ensures successful identification and mitigation of risks.
  • Supports program-level governance.
  • Leads all aspects of change control for the program.
  • Maintains positive customer relations utilizing strong communication and customer leadership skills.
  • Works closely with Pre-Sales Solution Architects, Sales Executives, Customer Success Managers, and implementation Consultants and Delivery Managers on customer account health.

  • Participate in internal projects as needed.
  • See opportunities to add value and reduce non-value added effort in Workfront's delivery model.
  • Identify, along with members of the consulting team, additional services which will add value to customers thus enhancing their experience with the Workfront work management software.

What You Need to Succeed
Requirements:
  • 10+ years of Program and/or Sr. Project Management experience.
  • Ability to lead multiple customers and programs of work simultaneously.
  • Tried ability for detecting potential program risks and implementing appropriate solutions to mitigate impact on timeline, budget, or business operations.
  • Ability to assess/evaluate requirements against scope of program and develop strategy for delivery.
  • Desire to actively lead customers.

  • Ability to maintain customer happiness through timely follow-up and detailed communication.
  • Ability to reliably manage customer expectations.
  • Ability to command a group of individuals in a room quickly and be assertive.
  • Strong internal communication skills including ability to work with all groups and levels of the organization (customer success, support, sales, marketing, product, operations, finance).
  • Must possess initiative to produce improvement initiatives both internally and with customers.

  • Experience using the Workfront platform is a plus.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CLanguages
    • BashLanguages
    • ClojureLanguages
    • Shell ScriptLanguages
    • OpenSSLLibraries
    • RabbitMQLibraries
    • LibSodiumLibraries
    • RequireJSLibraries
    • Underscore.jsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • ZendFrameworks
    • MagentoFrameworks
    • PysparkFrameworks
    • Knockout.jsFrameworks
    • AccessDatabases
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AuroraDatabases
    • SnowflakeDatabases
    • RedshiftDatabases

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Engineering Program Manager, Product Operations

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer, Digital Experience

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital Academy Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula

Engineering Program Manager, Customer Engineering

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

More Jobs at Adobe113 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Content
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Austin, TX
Developer
new
Austin, TX
Marketing
new
Remote
Sales
new
Remote
Developer
new
Austin, TX
Design + UX
new
Austin, TX
Sales
new
Remote
HR + Recruiting
new
Austin, TX
Sales
new
Remote
Marketing
new
Remote
Marketing
new
Remote
Operations
new
Remote
Developer
new
Austin, TX
Developer
new
Remote
Design + UX
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Austin, TX
Sales
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Sales
new
Austin, TX
Operations
new
Austin, TX
Data + Analytics
new
Austin, TX
Developer
new
Austin, TX
Developer
new
Austin, TX
Operations
new
Remote
Data + Analytics
new
Remote
HR + Recruiting
new
Austin, TX
Developer
new
Austin, TX
Operations
new
Austin, TX
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Adobe's full profileSee more Adobe jobs