The individual will be responsible for managing large sized, multi-functional projects to delivery in an Agile and waterfall environments. Will be responsible for driving scope, schedule, and resources to deliver the required capabilities on time while appropriately ensuring the business is ready and risks are mitigated.

This individual must demonstrate strong project management behaviors, such as: Management of key stakeholders, strong proactive partnerships and collaboration with business partners, and the ability to monitor progress against goals, timely escalation and mitigation of barriers to success.

Responsible for leading large complexity projects/Program Epics or large components of complex projects impacting multiple business units or an operational unit.

Lead strategies for products designed to maximize profitable growth and membership targets. Strategies include customer insights, user story definition, and competitive assessment. Owns customer-driven team backlog.

Responsibilities

• Partners with and independently navigates matrix partners/organizations to identify requirements/needs that will result in a positive Advocate/Customer/Member experience.
• Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business
• Manage & Create project level plans related to schedule, scope and resources;
• Work with business and IT delivery teams to identify and mitigate risks to include business operational risks;
• Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations;
• Provided continual business guidance forth development and execution team(s);
• Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders;
• Escalate issues and develop recommendations for appropriate solutions.
• Leads the team backlog prioritization process to ensure user stories are appropriately prioritized.
• Supports team in the development and prioritization of enablers, and the identification non-functional requirements as they relate to owned user stories.
• Defines clear and concise acceptance criteria by leading cross-functional experts from data evaluation through to sign-off.
• Participates in the innovation process representing customer insights/needs, brainstorming/out of the box thinking to identify solutions, developing concepts and launching/monitoring pilots and results.
• Provides product direction throughout the PI, and serves as the voice of the customer for the team.
• Identifies and leads tactics to maximize product advantages bringing brand management mentality to owned user stories.
• Embodies a product mindset to drive customer collaboration and software quality, and leads team and stakeholders in navigating change.
• Represents the team to external stakeholders, teams, and suppliers.
• Ensures stakeholders are knowledgeable of new and/or changes in priorities on a timely basis and equipped to deliver value proposition and key differentiating points.
• Leads execution of and provides key messaging into user stories and other Advocate-facing materials.
• Drives resolution of issues related to user story delivery, escalating when appropriate.
• Provides guidance and mentorship to other Product Owners, and provides input into their stories as needed.
• Supports Scrum Master in scope management, risk management, financial management, communication management, and Iteration Planning materials.
• Manages team intake for supported products/solutions and creates/supports the creation of estimates when needed.
• Supports Experience Owner/Experience Group Owner in defining minimally-marketable features to obtain commitment during PI Planning.
• Supports product vision and product development strategies to drive membership and earnings growth for the Agile Release Train.
• Fully understands customer needs (proposes, influences and shapes market research, can turn customer insights into action), external environmental influences, and competitive offerings and provides key input to the feature roadmap.
• Independently manages and influences external relationships (e.g. vendors), as required for management of owned user stories.
• Supports other related activities not specifically stated.

Skills/Technologies

• Bachelor degree or 8-12 years of equivalent experience
• Project Management experience highly preferred
• PMP Preferred
• Understanding/Experience of Lean principals and agile methodology.
• Strategic and creative thinker with ability to think outside the box and translate strategies and customer insights into actions/user stories/implementation
• Agile, flexible and dynamic
• Demonstrated self-initiative.
• Excellent problem solving and analytical skills
• Excellent project management skills with a strong understanding of business processes and operations
• Excellent interpersonal and customer service skills, with demonstrated ability to influence internal and external resources.
• Excellent communication skills with internal and external partners in various functional areas and at all levels of management.
• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
• Proven ability to tie together complex issues and implement solutions to meet the needs of the global matrix
• Proven ability to plan for and integrate multiple tasks concurrently as well as work independently.
• Ability to identify and engage cross-functional teams in support of project completion, while obtaining needed buy-in from stakeholders.
• Proven ability to lead cross-functional teams and drive results with strong sense of urgency
• Proven ability to independently navigate areas and manage projects that are outside current area of expertise.
• Team player with proven ability to foster and manage working relationships within a matrix environment
• Persuasive, collaborative business acumen with the ability to drive the business strategically and influence others
• Skilled in obtaining buy-in for ideas and driving implementation and culture
• Excellent communication and negotiation skills to include written, oral and group presentation skills and ability to communicate with Strategic and creative thinker with ability to think outside the box and translate strategies and customer insights into actions/user stories/implementation
• Ability to handle multiple priorities
• Demonstrated ability to deliver against aggressive goals.
• Strong influencing and presentation skills
• Experience working in diverse disciplines within Cigna or equivalent healthcare industry experience
• Proficient to Intermediate MS Office Suite (Excel, Word, PowerPoint) skills required.
• Understanding of the healthcare industry a plus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 95,100 - 158,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.