Product Configuration Analyst & Project Manager at Hewlett Packard Enterprise (Houston, TX)

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Product Configuration Analyst & Project Manager

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

As a Product Configuration & Program Manager, you will be responsible for leading the introduction of New Product & New Service initiatives for HPE Data Infrastructure Product Operations organization in the Storage BU. This role includes evaluating requirements, design documents, and managing major system enhancements from design through post-implementation support. Key factors for success will be demonstrating the ability to lead cross-functional teams to execute a common goal and to transition HPE to and Edge to Cloud subscription based business model.

Responsibilities:

  • Drive and manage introduction and sustenance of Solution driven New Product Introduction (NPI), New Service Introduction (NSI) & product related enhancements for Data Infrastructure Product Operations organization. This also includes Program Managing Timeless program delivery and fulfillment in HPE Configure, Price and Quote (CPQ) tools
  • Create detailed business requirements, process flows, use cases, create and execute test scenarios and plans, as well as obtain necessary agreements and sign-offs
  • Assume the role of Program Manager where necessary
  • Train and support HPE Global Sales, Channel and Product Management teams on the Timeless, Flat Support and Upgrade Automation programs, resolving issues and assisting technical team in understanding reported issues
  • Identify relevant analytics, metrics and assist end users with reporting needs as required
  • Serve as a trusted adviser to HPE Global Sales and Channel teams on new programs, process enhancements and business terms to support the sales effort on the program
  • Work with teammates and management to identify process improvement and/or sales training opportunities
  • Obtain in-depth knowledge on HPE Primary Storage install base and be able to troubleshoot and communicate data and issue analysis to stakeholders
  • Work with internal and external partners on initiatives which may involve system and process enhancements, or the development of new applications or software
  • Participate in end to end testing and coordinate with cross functional teams to ensure successful and smooth launches
  • Track and resolve backlog of issues and come up with creative and feasible solutions to ensure customer satisfaction
  • Monitor performance metrics and drive process improvements necessary to achieve bug-free NPI releases
  • Provides guidance and mentoring to less-experienced team members


Requirements:
  • Experience in project management, systems implementation processes and software product development lifecycle methodologies and practices
  • Experience with an enterprise scale CPQ application preferred
  • Experience with Customer Relationship Management and SalesForce.com is a plus
  • Demonstrated knowledge of best practice with respect to CPQ, quote to cash processes
  • Ability to understand complex product configurations and deliver solutions focused on technological improvements and increasing process efficiency
  • Possess enough technical competence to collaborate with developers to establish an architectural vision
  • Proficiency in Microsoft Visio, Project, Word, Excel and PowerPoint
  • Must be comfortable supporting large, global user base and able to maintain professional demeanor when dealing with distressed users
  • Pays attention to detail; instills quality in all deliverables
  • Outstanding oral and written communications skills, excellent presentation skills and ability to lead meetings internally and externally
  • Quick-learner, self-motivated, takes initiative, and drives hard to meet deadlines


Education and Experience Required:

  • Bachelor's or Master's in Sciences or degree in Business Management or equivalent
  • Typically, 2-4 years' experience


Knowledge and Skills:

  • Experience designing and implementing policies, processes, and tools to provide operations support for sales activities
  • Strong analytical, statistics and problem solving skills
  • Understanding of business and sales operations processes and practices
  • Excellent written and verbal communication skills
  • Mastery in English and local language
  • Ability to effectively communicate sales operations plans, proposals, and results, and present and negotiate options with management

We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• Want to know more about HPE? Then let's stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Sales Operations
Job Level:
Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
More Information on Hewlett Packard Enterprise
Hewlett Packard Enterprise operates in the Information Technology industry. The company is located in Houston, TX. Hewlett Packard Enterprise was founded in 2022. It has 61628 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 34 open jobs at Hewlett Packard Enterprise, click here.
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