Alliant Credit Union
We set the standard for simple and rewarding digital banking.
Northwest Suburbs

Process Manager - Continuous Improvement at Alliant Credit Union

| Northwest Suburbs
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What will your day look like?

You will be responsible for digital, marketing and operations projects oversight and prioritization, process re-engineering and innovation initiatives. The incumbent will also provide oversight to the team’s automation initiatives, performance management, reporting, project deliverables, executive presentations, internal procedures and controls. 

 

The Manager will partner with senior leaders in the digital, marketing, operations and member experience functions, and coordinate activities with a broad set of internal and external stakeholder groups to implement enterprise-level and intra-departmental initiatives. The role requires strong project management and relationship building skills, the ability to provide vision as well as proactive, problem-solving skills relating to current and future departmental needs.  General direction is received from the SVP, Chief Digital & Marketing Officer.

Responsibilities

Do you see yourself doing this?

 

Projects & Leadership Support:

 

  • Directly and proactively support the digital, marketing and member experience functions on the strategy and delivery of exceptional member experiences and membership growth
  • Ensure that digital, marketing and operations initiatives are fully integrated for leadership commitment, resource allocation and execution to deliver strong member outcomes
  • Provide direct support for initiatives that increase engagement and Net Promoter Score
  • Work with teams across Alliant to generate new ideas and develop business cases for innovative digital solutions for products, services, process, experiences, marketing channels and banking operations
  • Provide thought leadership and industry best practices when corresponding with internal and Third-Party Regulatory agencies
  • Serve as an advisor and consultant for business-driven and automation initiatives, while providing guidance and recommendations for process and procedural efficiencies
  • Develop and produce reports that create insight for action resulting in minimizing department risk and maintaining control and compliance
  • Collaborate with team members to identify processing opportunities and present recommendations to the leadership team
  • Seek innovative solutions and refine digital and operations processes to enhance member experience
  • Support vendor relationships including capabilities assessment, selection, and conversion.
  • Identify continuous improvement opportunities and service efficiency initiatives; recommend solutions, and champion the implementation of agreed upon changes
  • Ensure departmental procedures and controls are current, followed, and aligned with enterprise policy
  • Support the operational implementation of new products and enhancements to existing products/channels by partnering with key stakeholders
  • Provide regular summary of trends related to all department areas, with strategic insights to improve efficiencies
  • Remain abreast of existing products/services, industry product development, as well as state and federal regulation changes/updates
  • Provide recommendations for vendor reviews and insights to drive deeper partnerships
  • Develop materials and presentations for senior management as required, synthesizing/summarizing information from across departments to provide critical information to executives
  • Ensure the right routines and tracking mechanism are in place to follow-through on key decisions and actions emerging from operating routines and discussions

 

Performance Management

  • Leverage data to create actionable insights that drive decision making, and communicate the story clearly and concisely
  • Deliver superior results through quality execution and best practice adaptation
  • Demonstrate courage, ability and agility to understand and address organizational transition in real-time; establish expectations for the unexpected
  • Translate strategic and operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation
  • Capture, analyze, and understand the internal environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
  • Apply High Performance Management practices in leading an engaged cross-functional team in order to effectively leverage the full potential and talent of this function 
  • Help propagate messaging across the organization that fosters a broader knowledge of Digital, Marketing and Operations, promotes collaboration and influences constructive and positive change

 

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union member and their accounts. Complies with Privacy Act directives.

 

 

Qualifications

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a Bachelor's degree in Business, Finance, or equivalent required; MBA preferred, and you have:

 

  • 7+ years’ related experience in project management, planning and relationship management
  • Demonstrated leadership skills and a proven ability to communicate across levels in a matrixed organization
  • Ability to continuous enhance policies, procedures, and business initiatives
  • Must demonstrate a drive for results and ownership mentality
  • Ability to successfully solve problems and make decisions
  • Highly effective organizational, collaborative and consultative skills
  • Strong problem-solving ability
  • Ability to influence with and without authority
  • Analytical and strategic mindset with ability to simplify complex information and data quickly
  • Ability to manage multiple priorities simultaneously with tight timelines
  • Exceptional time management, ability to manage to strict deadlines and deliver in a fast-paced environment
  • Ability to build strong, collaborative relationships across all levels of the organization
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What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture
Volunteer in local community
Alliant participates in local volunteer activities such as Fantasy Flight, Plane Pull, Feed My Starving Children & more. In addition, we offer 8 hours of paid volunteer time benefit for all employees.
Partners with Nonprofits
To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.
Friends outside of work
Eat lunch together
Intracompany committees
Alliant has Employee Events & Community Engagement team, the ACU Foundation, Brand Journalism/Alliant Reporters team, on-site Toastmasters club & Women's Resource Group.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.
Diversity manifesto
Diversity Employee Resource Groups
Alliant supports employee resource groups. At this time, employees created INCLUDE, a women resource group and ALL, an LGBTQ+ employee resource group.
Hiring Practices that Promote Diversity
At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Alliant employees can contribute up to $2750 annually to their medical FSA and $5,000 to dependent care FSA.
Disability Insurance
Disability insurance covers %66.7 of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%
Vision Benefits
Alliant offers free vision benefits to its employees. The vision benefits plan covers 100% for annual eye exams after $10 copay and $150 for glasses and contact lenses annually.
Health Insurance Benefits
Our insurance policy covers up to 85% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to %90 of out of pocket expenses.
Wellness Programs
With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.
Onsite Gym
Mental Health Benefits
Alliant employees get free access to Calm and myStrength apps and services.
Retirement & Stock Options Benefits
401(K)
Alliant matches 100% of employee’s contribution up to 5% of salary
401(K) Matching
Alliant provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of contributions up to 5% of an employee's annual gross pay.
Performance Bonus
In the last years, Alliant’s bonus payouts were above 100%.
Match charitable contributions
The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $200 per person per calendar year.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Alliant provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Since the pandemic began, all non-essential job functions have been remote 100%.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Employees can withhold up to $265 per month pre-tax for transit expenses and up to $265 per month pre-tax for parking expenses.
Company Outings
Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.
Stocked Kitchen
Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.
Some Meals Provided
Parking
We offer employees A parking subsidy.
Fitness Subsidies
Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Diversity Program
Lunch and learns
Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5250 annually for continuing education through our tuition reimbursement benefit.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

An Insider's view of Alliant Credit Union

How would you describe the company’s work-life balance?

Although a lot is expected of us, there is definitely a focus on keeping your life in balance. Alliant’s response to our Coronavirus-prompted switch to working remotely has been exemplary. Senior leadership shares videos with us regularly, and our managers are understanding of family needs and have made huge efforts to keep our team connected and e

Pam Leibfried

member communication specialist

What projects are you most excited about?

All the creative projects I get to work on. I have the tools and resources to do my job. This is not the case at previous employers whose only focus was on cost and not efficiency. A lot of my work is creative, and it requires costly design software.

Kendra Sutter

instructional designer

How does the company support your career growth?

Alliant is the first company that has made it a point for employees to set a development plan for themselves & allow employees to work towards a better ‘me’ – both personally & professionally.

Kate Plata

manager, wholesale consumer lending

How do you empower your team to be more creative?

Alliant and its management have always been very open to creative new ideas on more efficient ways to run our business. Truly the adage “Your opinion matters” is alive and well at Alliant!

Matt Dempsey

manager, consumer loan underwriting and processing

How has your career grown since starting at the company?

I started with Alliant as a temp in the call center and now am in a leadership position within technology, and my story is not unique. If you are looking to grow your career, this is a great place to explore different areas you may be interested in!

Terry Hagio

technical implementation manager

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