See yourself at Twilio

Join the team as our next Principal Technical Program Manager (Regional)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to be a Principal Technical Program Manager (TPM) for Twilio’s Messaging Regional expansion.

Twilio’s SMS business is growing rapidly with a great many customers with differing needs and an ecosystem of many hundreds of providers around the world that are used to deliver messages. We have a compelling vision of how Messaging scales to offer more local experiences across a range of regions. Our Regional program team leads creating geographically dispersed deployments of Twilio that meet customers' varying compliance, resilience and customer experience needs.

We are seeking a Principal Technical Program Manager to work with our product and engineering teams to plan and coordinate work to deliver this vision. This person will work with product managers, architects and engineering to define the plan and roadmap and help coordinate delivery of projects for this core platform.

Responsibilities

In this role, you’ll:

• Drive alignment between company wide programs or work and Messaging projects.
• Bring together product, architects and engineering to facilitate developing and tracking plans and roadmaps for several teams.
• Communicate and create visibility into project status, issues and risks associated with projects.
• Drive toward continuous improvement through analyzing data and inspect & adapt practices - work with Agile teams and scrum masters to improve project delivery.
• Drive resolution or escalate blocking issues in a proactive manner.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of experience as a TPM partnering closely with software development, devops, systems and infrastructure engineering and product teams 
• Senior level understanding of Agile software and systems development lifecycles; experience as a Scrum Leader on engineering scrum teams
• Experience developing or managing engineering or product portfolio planning and tracking processes and cadences
• Delivering large software projects across multiple teams with multiple stakeholders.
• Working across global/distributed teams.
• You have experience of SQL and reporting systems to extract and manipulate data.
• Previous experience working with corporate business units (Compliance, security) 

Desired:

• Background in software engineering (as a developer and/or engineering manager)

Location 

This role will be Remote (US) or based in our San Francisco office. 

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $127,960 - $182,800

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.