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Job Category
Products and Technology

Job Details

Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.
We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

Salesforce is seeking an experienced Principal Program Manager to lead large scale IT programs, and mentor a team of fellow Program and Project Managers. They will own the delivery of multiple enterprise-wide IT solutions with focus on SaaS solution implementations and IT enterprise application development. A qualified IT professional will have a deep technical background and significant experience with IT Software Development.

Responsibilities:

• Leads the successful implementation of large scale, progressive ERP Cloud programs
• Charters large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget
• Defines effective program management processes, structure, roles, and responsibilities to successful execution and delivery of business objectives
• Leads business and IT executives in scope alignment and definition sessions, identifies program critical success factors and drives mitigation of significant issues and risks
• Leads multiple multi-functional technical teams providing technology and methodology leadership ensuring the delivery of sophisticated and innovative IT solutions to high impact business opportunities
• Implements and coaches others on industry leading practices in program scope, schedule, and financial management
• Effectively removes blockers and mitigates project risks improving team efficiency and ensuring delivery
• As a principal member of staff, mentors other Project Managers, encouraging commitment and nurturing a customer first department vision that both ensures maximum team engagement and outstanding customer satisfaction

Experience/Skills Required:

• Successfully led 5+ enterprise-level multi-functional groundbreaking programs/products including at least 1 for Cloud Enterprise Resource Planning (ERP)
• -10+ years experience leading large scale, enterprise product programs, with a background in financial systems, Cloud offerings, and sophisticated project management, preferably depth in Enterprise Resource Planning (ERP)
• 12 + years of demonstrated technical program management experience
• 5+ years of Agile execution experience
• Demonstrated experience in leading significant client engagements in industry leading professional services organization (e.g. Big 5)
• Leads a portfolio of related projects using Program and/or Portfolio Management best-practices
• Technical depth and experience in implementing at least two or more of the following: Enterprise application implementations across enterprise business domains (HR, Finance, Marketing, etc), SaaS solution implementation, custom application development using Agile
• Familiarity with SOX controls and awareness of technical security operations and information security standards
• Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies
• Develops, maintains, and strengthens partnerships inside and outside the project team who provide decision making, information, or support
• Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise
• Communicates a clear, streamlined, inspiring and relevant description or picture of project benefits / value to the customer
• Works to improve and reinforce performance in others; supports their skill development by providing clear, specific performance feedback, and making or eliciting suggestions for solutions/performance improvement.
• Calculates team velocity, ensures transparency by graphically charting iteration progress, and applies strong facilitation skills, ensuring the team is continuously adapting and improving their productivity
• Demonstrates mastery in all aspects of Project Management methodology: Scope, Schedule, Financial, Issues & Risk, Vendor, Contract & Resources Management and Execution Governance, Monitoring & Control)
• Proficient with Software development and IT Infrastructure practices, including two pertinent technical industry certifications
• Strong discernment and familiarity with a broad range of business processes beyond those impacted by the project
• Bachelors of Science Degree with a minimum of 5 years of hands-on technical work experience (additional applicable experience may be considered in lieu of a degree)

Experience/Skills Desired:

• Experience as a Scrum Master or equivalent experience with other agile methodologies
• Software-as-a-Service experience (SaaS)/Cloud Computing
• Salesforce application functional knowledge / implementation experience
• Process and methodology development and training experience
• Master of Business Administration
• PMI, PMP or similar certification/training

This role is Office-Flex (~1-3 days/wk in office) or Fully Remote

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/. Join us!

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