Principal Program Manager at Microsoft (Charlotte, NC)

| Charlotte, NC
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Are you an experienced technical program manager looking for an opportunity to make significant impact on customers' success by contributing to strategic advancements in cross-cloud initiatives?
You will define products that form an end-to-end customer experience story that empowers external customers and internal Microsoft stakeholders. You will leverage AI/ML along with other talented Data Scientists and Commerce Platform Engineers to deliver features that enrich customer experiences and build customer trust.
We value diverse opinions and new, forward-thinking ideas. We have strong customer empathy and delight in understanding our customer's needs. We use data and KPIs to guide, improve, and grow the success of our platform.ResponsibilitiesAs a Principal Technical Program Manager on CEO, you will have a direct and clear impact on delivering experiences that delight our customers. In this role, you will leverage your deep understanding of data science methods and best practices to mine customer voice data for insights and stretch your technical program management skills to drive platform improvements that improve customer experiences and support. You will work closely with a talented engineering team, collaborate with a diverse set of stakeholders across Microsoft to identify, design and deliver on critical platforms features and experiences that delight our customers - ensuring that we drive meaningful and scalable data driven solutions. Our work is highly visible to Microsoft senior leadership team and offers multiple opportunities to share our successes and receive support and guidance.
The scope of responsibilities includes:
• Listening to customers (internal and external) to understand their scenarios and challenges • Capture and analyze comprehensive customer voice data for insights to help tell the data story and quantify impact• Identify customer issues, develop business requirements and set actionable research plan• Employ data science and machine learning solutions to deal with critical business problems in New Commerce adoption.• Capture and analyze comprehensive customer voice insights to tell the data story and quantify impact• Translate strategy into plans that are clear and measurable, with progress shared out monthly to stakeholders• Build delightful customer experiences BRD and Tech specs with a strong understanding of customer requirements and problem space• Develop new processes, tooling and systems to enable reliable, automated and scalable data modeling, analysis, simulation and experimentation.• Partnership with various engineering and PM teams to drive improvements on product design and architecture, leading to increased customer satisfaction.• Engage with partner teams across Microsoft to drive alignment on dependencies • Define, collect and measure the success of the product/feature through relevant metrics and KPIs• Present roadmap, plans, and status to all levels of company leadership.QualificationsRequired
• Bachelor's degree or higher in computer science or a related field.• 8+ years of technical program management experience • 4+ years of experience delivering strategic insights, influencing strategy and driving business results through data• Exceptional collaboration and communication skills (verbal, written, presentation - to peers and executives)• Experience creating alignment with a broad community of stakeholders
Preferred
• 3+ years' experience with data science programming such as Python, R, SQL, Excel• Experience influencing outcomes through partnerships across multiple divisions• Customer focused, strategic, drives for results, is self-motivated, and has a propensity for action• Fantastic problem solver: ability to solve problems that the world has not solved before• Proven success in communicating with technical and non-technical users to collect requirements, describe modeling decisions and business research strategies, and extract insights from data.• Demonstrated interpersonal skills and ability to manage competing priorities and drive projects to completion in a fast-paced and ever-changing environment.• Proven ability at looking at solutions in unconventional ways and exploring opportunities to innovate.• Enjoy dealing with ambiguity and complexity in a collaborative and intellectually curious environment.
Microsoft is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Microsoft operates in the Software industry. The company is located in Redmond, WA. Microsoft was founded in 1975. It has 206870 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 569 open jobs at Microsoft, click here.
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